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21 results found

  1. ISP Connection Log

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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    Ericka shared this idea  · 

  2. Remove PIN in Call Queues

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Ericka shared this idea  · 

  3. RingCX Custom Role for Admins (Assign Queues)

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka shared this idea  · 

  4. Sort Call Back Feature based on Caller's Timezone Requested

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka shared this idea  · 

  5. Add BYOD as filter for deskphones

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ericka shared this idea  · 

  6. Button for callers to stop hold music

    1 vote

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    New  ·  1 comment  ·  Events & Video » Other  ·  Admin →
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    Ericka commented  · 

    Please send an update to these emails once applied: pmirville@simpay.net, itsupport@simpay.net

    Ericka shared this idea  · 

  7. Call Queue - Remote Member Management

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Ericka shared this idea  · 

  8. RingCX External Alert for agent status (i.e. exceeded lunch break)

    4 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka commented  · 

    Customer would like to request a notification for agents to track their accumulated break time and lunch time, both when on and off break

    Ericka supported this idea  · 

  9. Service Status Notification Tester

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ericka supported this idea  · 

  10. RingCX Dashboard Overview

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka shared this idea  · 

  11. RingCX Agent(s) capability to disable recording when they are speaking to their Supervisor

    1 vote

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka shared this idea  · 

  12. Disable Overall AI Assistant

    11 votes

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    New  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Ericka shared this idea  · 

  13. Remove Log-in Limit for RingCentral Phone app

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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    Ericka shared this idea  · 

  14. Add the preferred area code numbers instead of having it replaced by an existing phone number

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ericka shared this idea  · 

  15. Pre-assigned Secure Code

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    Ericka shared this idea  · 

  16. Agent Analytics: Log Agent Queue Uptime

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ericka supported this idea  · 

  17. Live Queue Agent Monitoring

    10 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Ericka supported this idea  · 

  18. Agent State Log in Analytics Live Report

    8 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Ericka supported this idea  · 

  19. To add multiple devices on ring settings on user extension to ring at once

    2 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ericka supported this idea  · 

  20. Ringtone and notification source on RingCentral for Salesforce

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ericka shared this idea  · 
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