Settings and activity

28 results found

1. Report outbound caller ID settings

   26 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 8, 2025

2. AI Transcription Masking

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 30, 2025

3. Bleep out sensitive information while the calls are being recorded.

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 30, 2025

4. Call Masking for credit card transactions need to be available for mvp plans.

   40 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 24, 2025

5. Customize data retention

   73 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 17, 2025

6. Automatic Update of External Shared Contact

   11 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 8, 2025

7. Ability to **respond** to short code SMS messages.

   181 votes

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   Under Review  ·  27 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Aug 25, 2025

8. Call waiting options

   26 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Aug 15, 2025

9. Call Forwarding based on Status (available, busy, do not disturb, etc)

   22 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Aug 15, 2025

10. Improve AI Transcription

    49 votes

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    New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Linda shared this idea  ·  Mar 20, 2025

11. Advance IVR System

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Dec 5, 2024

12. Call log for transferred calls

    12 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Nov 26, 2024

13. Analytics Report counting number of transferred calls to an external number

    13 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Nov 26, 2024

14. Option to disable outbound calls

    34 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Nov 6, 2024

15. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    88 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Oct 24, 2024

16. RingCentral for Outlook on MAC Devices

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Sep 27, 2024

17. RingCentral Outlook plugin for Mac

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Sep 27, 2024

18. Display dialed number as incoming caller ID when forwarding calls to an external number

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda shared this idea  ·  Sep 24, 2024

19. Analytics regarding Text Messaging/SMS

    259 votes

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    35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Linda supported this idea  ·  Jun 12, 2024

20. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jun 11, 2024