Option to disable RingCentral app and Teams Similtaneous Ringing.
RingCentral app and MS Teams ring together, how to stop this simultaneous ring
Currently if a user is using both the RC App and MS Teams is integrated with RC, when a call comes in, it rings on both RC App and Teams.
Is there a way to stop/chose where the user wants the call to ring, i.e. either the RC App or MS Teams.
The only option I currently see is to disable the RC and Teams integration for the user.
There should be a toggle or preference setting per user for where calls should ring.
Shahbaz
shared this idea
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Pallepaga
commented
I agree to this and requesting to let us know if there is any alternative apart from disabling the Integration to stop the simultaneous ring.
Because disabling the functionality for a timely basis and then re-enabling it will create user to put in multiple tickets.
to reduce the effort on the user's side, is there any alternative that we can use for this kind of requests.