Add SMS records in Hubspot Reports
In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.
The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.
4
votes
Bolin
shared this idea
-
Alicia
commented
This is because the app is not auto logging the actual sender of the sms. You would be able to see the sms if you also selected "unassigned" in your reporting. However this feature is needed because we need to be able to see how many texts are being sent out and by who.