Description:

The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.

Problem:
Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).

Suggested Solution:
Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much like how Google Search or NICE inContact’s community platform currently operate.

Benefits:

More accurate and relevant search results

Reduced time to resolve common questions or issues

Better user experience, especially for new or non-technical users

Increased self-service success rates, reducing load on support teams

RingCentral already provides excellent documentation — this enhancement would make it much easier for users to access and benefit from it.