Settings and activity

82 results found

1. Simplify login for SSO/enterprise users

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Aug 21, 2025

2. Allow RingCentral direct number to receive 2FA access code

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Aug 6, 2025

3. Enable AI-Powered Search on the RingCentral Support Site

   2 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Jedannie shared this idea  ·  Jul 30, 2025

4. Allow More Than 10,000 Contacts

   57 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jul 25, 2025

5. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

   7 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jul 25, 2025

6. retrieving deleted voicemails from personal inbox and a call queue groups inbox in the RC Desktop app

   4 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jul 14, 2025

7. Transfer to user's voicemail without ringing user from contact center

   9 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jun 26, 2025

8. Bulk password change

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jun 24, 2025

9. Shorten RingCX Historical Report Refresh Time Rate

   9 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jun 24, 2025

10. RingCX Additional Call Events

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Jun 9, 2025

11. Merge Calls Option on a Polycom VVX Phone

    3 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Jun 4, 2025

12. Total Calls Received that excludes Requeues, Transfers, RNA (Ring No Answer) and Subsequent queue activity.

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Jun 3, 2025

13. Play announcement to say that video meeting is being recorded

    11 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  May 28, 2025

14. Grant RingCX customers access to enable/disable countries for international calling.

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  May 20, 2025

15. Feature Request – RingCX Queue Templates for General Settings and Queue Events

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  May 14, 2025

16. caller ID

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  May 14, 2025

17. Two-factor authentication (2FA) always kicks in regardless if the user sign out successfully or just closes the browser.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  May 13, 2025

18. Feature in RingEX wherein fax settings or fax caller id can be updated in bulk for all users.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 17, 2025

19. Feature Request: Agent Search Leads by Campaign in RingCX Problem:

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

20. Ability to see all call queue extension using RingCX application

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025