It would be highly advantageous for RingCentral to integrate call listening functionality directly within Microsoft Teams using the HUID framework, rather than relying on a standalone application.

Benefits Explanation:

Enhanced User Experience:
Integrating call listening within Microsoft Teams provides a seamless experience for users, eliminating the need to switch between multiple platforms or applications.

Increased Efficiency:
Centralizing communication tools within Teams reduces workflow interruptions, enabling users to manage calls, meetings, and collaboration activities in a single environment.

Improved Adoption and Engagement:
Users are more likely to utilize call listening features when they are accessible through a familiar platform like Teams, promoting higher adoption rates and more consistent usage.