We have integrated RingCentral with our Dynamics 365 Sales CRM. However, when we make a call through the RingCentral app, it is being logged as a Task instead of a Phone Call activity in Dynamics.

We have already completed the following steps from our end:

1. Signed in to the RingCentral Integration Console.
2. Selected our Dynamics 365 account from the connected integrations list.
3. Enabled the Activity Sync toggle under Activity Sync preferences.
4. Configured the call logging preferences, ensuring the Call Type includes the required call types to be logged as Phone Call activities.
5. Set the contact matching preferences for unknown numbers and numbers with multiple matched contacts.
6. Saved all changes.

Despite completing these configurations, calls are still being created as Task activities in Dynamics 365.