View the SMS complete conversation once archived
Currently, SMS messages are archived individually.
It would be beneficial to have an option to archive the entire SMS conversation instead of each message separately.
2
votes
Ian Christopher
shared this idea
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Elena
commented
I would really love to be able to see the ENTIRE prior conversation as it gets archived. this is essential in most businesses so we can pull up previous conversations and use them as a reference. without this feature, I do not think we will be able to use ringcentral going forward. I would like for it to be in one thread, with both sides of the conversation