Add a separate toggle or setting for Call Queue availability that is independent of presence status.
Requesting an enhancement to allow users to independently control their Call Queue availability without it being tied to their presence status in Teams or RingCentral.
Use case:
Customers with users in Call Queues need the ability for agents to manually go on/off queue while still maintaining accurate presence sync across platforms.
Current limitation:
Presence sync drives queue availability, so customers currently disable presence sync as a workaround, which breaks expected integration behavior.
Impact:
Limits flexibility for queue management
Forces disabling presence sync for some users
Reduces effectiveness of unified presence
Request:
Add a separate toggle or setting for Call Queue availability that is independent of presence status.
1
vote
Eric Felipe
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