RingCentral for Salesforce - Calls and SMS to Case Activity All RingCentral for Salesforce calls and SMS should create Case instead of Task to log the activity. 1 vote Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Edgardo shared this idea · May 14, 2026 · Report…Report… · Edit… · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating New · May 14, 2026 Tweet Add a comment… Remove Attachment Attach a File We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Post comment Submitting... An error occurred while saving the comment