Current Limitation:
Call recordings retrieved through the RingCentral API are only available in mono format. Multi-channel (participant-separated) recordings are not currently supported, and Solutions Engineering has confirmed there is no available workaround.

Requested Enhancement:
Support multi-channel/dual-channel call recordings via the RingCentral API.
Provide separate audio channels for each call participant.
Allow customers to retrieve recordings in either mono or multi-channel format.

Business Justification:
The customer utilizes API-accessed recordings for analytics and operational workflows. Mono recordings combine all participants into a single audio stream, making it difficult to distinguish speakers and reducing the effectiveness of call reviews, transcription accuracy, speech analytics, and third-party integrations.

Customer Impact:
-Inability to reliably separate agent and caller audio.
-Reduced effectiveness of QA and compliance reviews.
-Challenges integrating with third-party analytics and conversation intelligence platforms.
-Increased manual effort when reviewing recordings.

SE Validation:
Solutions Engineering confirmed:
-API currently supports mono recordings only.
-Multi-channel recordings are not supported via API.
-No known workaround exists at this time.
-Enhancement should be submitted as a Feature Request for Product review.