The customer is requesting a native Apple Silicon version of the Teams Desktop Plugin for IT (Non Auto Update). The current plugin is compiled for Intel and therefore relies on Rosetta 2 when installed on Apple Silicon Macs.

The customer has raised concerns regarding the continued dependency on Rosetta 2, particularly with upcoming macOS changes that may affect its availability and support. This creates a potential operational impact for organizations using Apple Silicon devices, as the current plugin may become unusable if Rosetta 2 is no longer available or supported.

The customer also noted that other RingCentral application variants already support Apple Silicon, making native Apple Silicon support for the IT (Non Auto Update) version an important requirement for consistency across the RingCentral application suite.

Endorsement: We recommend that the Product Team review and consider developing a native Apple Silicon version of the Teams Desktop Plugin for IT (Non Auto Update). Providing native Apple Silicon compatibility would help organizations maintain reliable deployments on newer Mac hardware and reduce dependency on Rosetta 2 as macOS evolves.

The customer considers this functionality important for maintaining continued RingCentral usability within their Mac environment and has indicated that the lack of Apple Silicon support may affect their future provider considerations.