Customers are requesting an improvement to the RingCentral Archiver processing time so that fax data is archived as soon as possible, ideally within 30 minutes and no later than 1 hour.

Currently, there is no guaranteed timeframe for when a fax will complete the archiving process. Engineering has confirmed that while the data will eventually be archived, processing may take several hours.

This delay can create significant business impact for customers who rely on archived faxes for time-sensitive workflows. For example, one customer receives incoming medical records via fax and needs those documents to be available in their system promptly. Waiting several hours for archiving makes the current workflow unreliable for their business requirements.

Requested Enhancement:

• Optimize the Archiver processing workflow to archive fax data as soon as possible.
• Ideally, faxes should be archived within 30 minutes of receipt.
• At minimum, provide a reliable processing target of within 1 hour.
• Consider prioritizing or improving processing during periods of high fax volume to minimize delays.

Providing a more predictable and timely archiving process would improve reliability and better support customers with time-sensitive business and compliance workflows.