Feature Request Description:

Requesting the ability to customize the default notification emails automatically triggered by Avaya Cloud Office (ACO) / RingCentral Presence Synchronization.

Currently, the notification email content cannot be modified, including the support phone number embedded in the message. This may cause confusion when users are directed to contact an Avaya support number that does not align with the organization's internal support process.

Requested Enhancement:

Allow administrators to customize the default notification email content.

Enable replacement of the embedded Avaya support phone number with the organization's internal Helpdesk contact details.

Ideally, provide granular control over notifications so administrators can enable or disable specific notification types independently.