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1009 results found

  1. Sync RC status with Microsoft Office (Teams/Outlook)

    As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are:away from our desk on lunch or breaksin a meetingon a phone callWe use RC for all calls with our customers and when a team member wants to transfer a call, it is not practical for them to check their Teams status first every time before transferring the RC call. It is also an ongoing issue of receiving RC calls while on internal Teams calls.We want our RC users to look at the RC HUD and choose who is available. To go…

    122 votes
    3 comments  ·  Integrations  ·  Admin →
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  2. Power Automate Integration

    Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that monitors sales numbers in a database or Excel spreadsheet and generates a message to a team when they meet their numbers.Onboarding system that messages HR, IT, and a new hire's onboarding flow is in process and what state it is in.Maybe a flow that monitors events within the O365 ecosystem and texts or calls IT when some process errors out?There appear to be mechanisms…

    39 votes
    Under Review  ·  3 comments  ·  Integrations  ·  Admin →
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  3. Need Account Federation supported in RC for Google

    The request is for Account Federation for the Google Chrome App so the directories can be integrated as it is in other RC Apps.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  4. text message automation

    please make text automation work flow happen in salesforce!!

    5 votes
    Under Review  ·  2 comments  ·  Integrations  ·  Admin →
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  5. Zendesk Integration to show IVR/dialed number info

    Request is for an expansion on the Zendesk integration to show what number the customer dialed and what the customer picked during IVR. If various companies were merged and customers can call different numbers depending on product, then can pick the reason for their call. The called employee currently has to ask all these questions again and has no idea what the customer called and why.

    6 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Transferring messages thread from SMS Magic to Ring Central and Integration of RingCentral SMS History with zoho

    Transferring messages thread from SMS Magic to Ring Central so that it's easier for us to track information and details we've had with our patients.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  7. PLEASE remove the orange incoming call box in Pipedrive

    Anytime an incoming call comes in through my RingCentral App for a customer already in our system, an orange screen will come in from the left on Pipedrive and cover the current file I am working on. See attached. It's very frustrating. I first reached out to RingCentral who told me to contact Pipedrive only for them to tell me it was a developer problem on the RingCentral side as they don't have access to the program integration. I would like the option to disable this feature as it's very annoying and often times throws my team off from what…

    1 vote
    Needs More Information  ·  3 comments  ·  Integrations  ·  Admin →
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  8. integrate glip w/ ticktick

    Integrate tasks with ticktick projects app.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Salespype CRM integration

    Would allow calling functionality to the CRM.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Watch party, integrate Steaming apps into the product and people from anywhere watch together.

    Watch party, integrate Steaming apps into the product and people from anywhere watch together be it games, movies and shows.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Take Microsoft Teams Location for 911 calls on your direct routing solution

    If you decide to use Microsoft Teams interface with Direct routing , 911 nomadic no longer works. But Teams can pass the data to Ring Central or other direct routing connection in case of 911 call. Without it Teams as a client is useless and shouldn't be sold.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  12. RingCentral Sync with Salesforce Contacts

    I am requesting an option to sync RC with Salesforce so, that all of the contacts from Salesforce (Jungo) sync with RC automatically as added. To do this as an import periodically is timely but, if able to sync automatically just as you are able to call from RC via Jungo, it would only make sense that the contacts would automatically sync to RC app as well. Thank you Chris

    29 votes
    Under Review  ·  6 comments  ·  Integrations  ·  Admin →
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  13. RingCentral Outlook plugin for Mac

    Why is there no RingCentral for Outlook plugin for Mac.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  14. Add "Zoho WorkDrive" app to RingCentral Archiver App integrations

    As you already integrate with Zoho CRM, Zoho Desk, Zoho Recruit, Zoho Bigin, Zoho Mail, Zoho Cliq, it seems like a natural progress to support archive to Zoho WorkDrive, as usually when customer use Zoho apps, they are typically invested in the whole Zoho platform of apps.

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  15. Need a click to dial feature for the RC for Google Chrome Extension

    The request is for a click to dial feature for the RC for Google Chrome extension.

    5 votes
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  16. Sync MS teams Call logs to RC call logs

    Requesting feature to sync MS teams Call logs to RC call logs , so that whatever settings has beens set to MS teams will also tell the Call logs from RC call logs, for example user from MS teams placed status to dnd and all calls should be routed to voicemail as he sets settings to MS Teams allow voicemail, which means RC system and call logs will detect the MS teams app that user was on DND and the call logs of RC system should be showing sent to voicemail and not call connected.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  17. Care Stream dental Software integration

    We are a dental office using Care Stream Dental Practice Works and would like our software to integrate with RingCentral so we can import cell numbers and appoint date & time without having to type all this information.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  18. Add the option to use SFDC mobile to call in Ringcentral

    There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.

    7 votes
    Under Review  ·  3 comments  ·  Integrations  ·  Admin →
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  19. integration to hollander international pinnacle

    increase sales productivity while providing a better experience for customer

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Sync part of corporate Microsoft/Google Directory

    Boulanger has a need to integrate a phone contact list. This will be for vendors, partners, other stores etc.The need here is to provide all RC users with an external contact list. Those contacts are not RC users. Two solutions are possible : 1 - either integrate a flat file so that each user is able to retrieve this list. But then this could lead to discrepancies : all users may not upload the file or when a number changes or a contact changes then this file need to be re uploaded.2 - the second solution would be to have…

    11 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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