862 results found
-
Call logs to be automatically entered into Case objects as well as Lead/Contact/Account in Dynamics 365 integration
We are using the Dynamics 365 integration and the auto-log feature for putting notes directly into a lead/account/contact is great for saving time for our sales team. However our Customer Service team do not have the same luxury as they are using Cases (not lead/account/contact). We would therefore like the call log feature integration to also support the case object
2 votes -
Add additional Admin roles to Bridge OC
I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving calls at any moment in time. The program requires that I be assigned Super Admin Role but in a multi level company typically Super User access is limited to only certain executive or IT types roles/functions. This renders someone as myself with very limited access in the Bridge and doesn't allow them the ability to…
2 votes -
Add Voice capability to Outlook addin
Request is for an Outlook add-in that is enabled for voice to allow for click to dial and the phone panel within MS Outlook.
2 votes -
Use Ring Central CTI in SalesForce to trigger a meeting invite. Can do it in Saleforce calendar but messy
When in SFDC I would ike to be able to use the CTI to create meeting which I can but then also trigger an invite. If I am copying meeting details link from CTI then go to Calendar , create a meeting from there and paste details into the location after I add the attendees and account it does send an invite but it is very ugly way to do it but it also allows Google calendar to sync. Needs to be done please
1 vote -
Zendesk - Missed Call Search & Update
Ability to update the Email Notification when a new voicemail is received. It would be helpful to update this specific ticket when placing the outbound call to respond to the voicemail. However, the Email Notification ticket is not offered and there is no way to search for it or enter the ticket number to bring it up.
3 votes -
Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification
When the RC for google app is minimized , the agent can only see a Windows notification whn a call comes in. It would be useful if this Windows notification offered the option to send the call to voicemail. Currently the agent has to open the app first so the can see the app screen.
1 vote -
RingCentral Team Member Synchronization with Microsoft Active Directory
This integration should automatically add and remove users to specific teams based on AD Group Memberships. The intent is to make specific team seamlessly updated as new users join and leave the company/group.
4 votes -
Specify the phone number to download when using Ringcentral Archiver to Dropbox connection
This would be a great addition (Specify the phone number to download when using Ringcentral Archiver to Dropbox connection.) as we have many phone number and I don't need to archive all of them, just a select few. It would also be great to be able to specify the folder within dropbox they will be saved.
2 votes -
Refresh SFDC APP
Request is for an updated CTI Control and integration between RingCentral and SFDC.
2 votes -
Turret "Integration" - RNG as the VoIP engine behind IPC and BT turrets
This is being tracked as a priority by FinServ Vertical team
3 votes -
Support short extension dialing on the Chrome extension
Currently, the RingCentral Google Chrome dialing experience is inconsistent with the dialing experience across our other supported RC endpoints. The request is to support the short extension dialing in this area as well. For customers that deploy the Google Chrome Extension for G-Suite as their primary soft-endpoint, it would be more consistent to have inter-site, extension-based dialing, using the short extension as is available in other RC endpoints.
3 votes -
Forwarding calls to a message/announcement only in integrations
The request is to be able to transfer a call to message or announcement only extension by typing the name of the extension (and have the extensions appear when the user starts typing) with the SFDC integration or the Google Chrome plugin.
2 votes -
RCV and RCM toggles in the Google Chrome extension
The request is to add toggles to the Google Chrome integration settings to support turning On/Off of the RCM/RCV and RC Audio Conference prompts used when creating new Google Calendar meetings. This will enable users to make their own determination as to whether or not they want the option to add meetings.
1 vote -
Different location for search query results (dialed digits match) in RC for Google
RC for Google's search query results dropdown covers the dial pad when a user dials using mouse clicks on the RC for Google dial pad. This drop down can be cleared by clicking outside of the dropdown, but re-appears with matches on additional dialed mouse clicked digits.
1 vote -
1 vote
-
Ability to leverage user DID when using SSO (on Chrome Extension)
Customers have requested that Soft Phones display the individual user’s DID instead of the main company number. Logging in with the DID would address this but some customer use SSO to log onto Soft Phones, which would make this not possible.
1 vote -
Microsoft Dynamics Mobile Integration
The request is to be able to log/record inbound/outbound calls without requiring the user to have an active browser session.
1 vote -
Integration between RingCentral Contact Center and EPIC
Package or Connector type integration between RingCentral Contact Center and EPIC that provides screen pop based on caller ANI.
Goals: When a patient calls, Epic will open into the correct patient chart based on call identification data so that the agent can customize their greeting, as well as save time by skipping basic patient ID
1 - Patient calls IVR and selects option to make appointment
2 - Caller ID passed to Epic to see if there is a phone number match
3 - If not, system states that the caller ID did not match and asks patient to key…1 voteThis is now available using the RingCentral Patient Assist integration
-
Integration with Symphony (O365, Teams, etc.)
The request is to integrate RingEX (both voice and video experiences) with Symphony.
1 vote -
If a Slack Admin settings > Make it so a the Workspace Owner or Admin can set RingCentral as the default calling app. This will give use...
If a Slack Admin settings, allow the Workspace Owner or Admin to set RingCentral as the default calling app. This will give users the ability to click the phone icon to start a call or meeting from a channel or DM.
1 vote
- Don't see your idea?