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  1. Wants to have speed dial on phones under shared lines to easily make calls as well internally.

    5 votes

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  2. This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.

    4 votes

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  3. When someone dials their RC number, the call will be screened, requiring the caller to input their zip code before they can be connected.

    1 vote

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  4. A feature in Ring Central can work with Real Time Text It enables callers to type on the phone call instead of speaking

    1 vote

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  5. when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.

    3 votes

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  6. One of our customer requested to add a mobile phone SMS as another way to receive an account validation to complete the 2-FA as their Boss required rather than mobile in the UK.

    2 votes

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  7. The feature is already available as an add-on service with MS Teams. This should be included on the RingCentral-MS Teams integrations

    2 votes

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  8. I Am requesting the Real Time Translator App in Teams be added to the Teams integration so that it will work with the Ring Central Soft Phone App.

    2 votes

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  9. -this would allow admins to globally setup Auto Log Text without having to do it one by one

    1 vote

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  10. when someone calls the main line and the recipient of the call from a queue must be notified even if they are on a busy status.
    just like dialing the direct line of the ext lets say they are on a call and there is incoming calls they heard a beep sound with the information of the caller but call queue are stop receiving calls or notif when they are on a busy status

    3 votes

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  11. Limit or have a configuration wherein we are able to limit users/extensions who have access or login to the BETA campaign

    1 vote

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  12. Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages.This is because all the unread messages are spread all over the list I have in left side of the UO window and it is possible to skip some messages, especially if the list with the favorites is pretty long...

    8 votes

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  13. cx wanted that RC app must have capability of checking the logs of all ext

    1 vote

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  14. In the UK we have TPS (Telephone Preference Service - https://www.tpsonline.org.uk). This is similar to the US DNC registry. Allowing an integration into TPS would put us on par with other vendors who offer this service as standard (Voicehost being one of them).This is a request we are seeing more and more of in the UK

    1 vote

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  15. RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to a call queue with the even if it routes to the same user.

    1 vote

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  16. Entresoft is a CRMLeadConnector as well

    1 vote

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  17. It would be nice for a user with a desk phone and the RingCentral app to separate call queue calls from their mobile phone. (Desk phone rings for direct calls and queues, only mobile phone rings for direct calls)

    1 vote

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  18. Customer would like the existing OKTA integration to be able to delete and recycle user licenses rather than just disable users.Currently the onboarding process works fine, its just the off boarding process that takes a bit of time.

    3 votes

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  19. RingCentral Audio Conferencing Dial-in Numbers - add other countries on the list

    2 votes

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  20. cx requested that we should have option to send fax using printer on the Rc app like a Icon on the app specific only for the printer for him to send fax.

    2 votes

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