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308 results found

  1. Add average handle time to business analytics' table section for users dashboard

    Add average handle time to business analytics' table section for users dashboard so we can check on the average handle time of each user. This is currently available under the performance reports but it is a big hassle to switch to performance report only to check on the average handle time.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  2. Agent State Log in Analytics Live Report

    It would be very helpful if we add Agent State Log in Analytics Live Report. Currently, the customer has the option to see the "Status" Column within the Agent Details Widget but that only shows if the agent is available or unavailable but not the Agent status which shows how long an agent has been in a status.

    9 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  3. Ability to check possible reason why calls are getting dropped

    Customer wanted to be able to check the reason why calls are getting dropped.

    9 votes
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  4. different export file formats for the same report gives different data - what shouldn't be

    If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got worse: if downloading the same report as CSV, the session-ID is missing. It would be very nice if the same report gives the same data regardles which file format you choose. This is a bit annoying. There was also a Case open to this with the reaction: "Thank you for your…

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Export Widget Report Graphs to PDF

    The Graphs generated in the Analytics portal are great. It would be even better if we can export these to PDF in addition to Excel. This would make the graphs easier to share with others in the organization.

    7 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  6. Allow additional users to subscribe to a dashboard in Business Analytics

    Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Total talk time is not an option to table Widget of Business Analytics

    Total talk time is not an option to table Widget of Business Analytics. Ability to have total calls and total talk time for columns when creating table widget in business analytics.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Add number of calls refused to live reports

    Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Report Analytics for Outbound Call and Faxes

    Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who doesn't. I need it to include the following level of detail.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Option for the admin to view who disconnected the call

    This process is available with RingCentral support.We currently have the option to check who if ended the call.It would be great if an Admin can have the same visibility, so they can easily identify if the call was disconnected from agent (their end) or customer ends.

    33 votes
    Under Review  ·  8 comments  ·  Other  ·  Admin →
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  11. Multiple owners for Public Dashboard

    The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard

    Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.

    4 votes
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  13. Device Reporting for Firmware versions

    Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting?This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmware our phones are using.

    7 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  14. Detailed Transfer Call Report

    A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.

    4 votes
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  15. Add "Forwarded To" information to an Analytics report.

    Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Video Recording - Daily/Weekly/Monthly Reports

    Would love to have a specific feature for our Daily/Weekly/Monthly Reports for our Video Recordings on our analytics to see which users are recording the meeting and not having to go through each individual recording.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. Add Download option in the queue call details page of Business Analytics

    Current behavior: Go to Business Analytics > Queue dashboard > Select the queue in the filter > Click on the name of the call queue to view the details of the queue calls. There is no download option unlike in the Performance Reports.

    Expected Behavior: It would be helpful to have the option to download the queue call details report.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  18. Email to Fax Report

    To add specific reports for email to fax. This will help to see the number of outgoing faxes that were using email to fax feature.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. track spikes in call volume

    I was wondering, is there a way with our MVP accounts to track spikes in call volume? if there were to be a spike in call volume we'd like an alert, I looked through the alerts menu in analytics and couldn't seem to find exactly what I need, I only found percent of good quality calls. Would this feature require advanced reporting?

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Report Subscription Customization

    For Analytics Report, It would be great if we can add customs subject and make in only delivered on specidic Days of Week an don specific Time.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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