Add number of calls refused to live reports
Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop
3
votes
Dillon
shared this idea
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Stefanie
commented
Would love to have refused calls as an option in Live Reports. Our team members must have 3% or less of their calls be "refused" and it would be nice to see this stat front and center to keep team members accountable.