Add Download option in the queue call details page of Business Analytics
Current behavior: Go to Business Analytics > Queue dashboard > Select the queue in the filter > Click on the name of the call queue to view the details of the queue calls. There is no download option unlike in the Performance Reports.
Expected Behavior: It would be helpful to have the option to download the queue call details report.
3
votes
Jessa
shared this idea
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Geraldine
commented
Request to have the option to download the report under the Business Analytics report