54 results found
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IVR Path reporting on standard Analytics
It would be useful if the Ring Central Analytics were to include IVR Path reporting.
18 votes -
IVR Reporting on options
Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.
22 votes -
Pull Login and log out reports
Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account
9 votes -
Analytics regarding Text Messaging/SMS
SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.
202 votes -
Full Agent Login Time Reporting Capabilities
My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how much time an agent is signed on or average login time for a team to give comparative information. On the individual level and on the queue level, being able to see how long someone has been logged in (both real-time and historically) gives important insight into employee behaviors.
26 votes -
Analytics - IVR key presses as a KPI option
Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would like to be able to see how many times that branch was routed to that que.
31 votes -
Ability to report on numbers of files shared, tasks created, events created etc. in the Meetings tab of RC Analytics
Whilst we can see information on # of Messages sent, #of teams etc (as per the image attached). It would be great if we can also see further information such as amount of files shared, events created, tasks created etc. This would help us to understand if our customers are using the full range of tools available to them within RCO/ACO/UCO etc.
1 vote -
Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.
Would like RC Analytics to be more intelligent and apply filters across all graphs/tables, e.g. if I select a Dept. in one graph, then all other data uses the same filter where available. This hugely increases the ability to cross-correlate usage trends and analysis.
1 vote -
Live Reports
Requesting for this following features:status: "on a call" can be placed on top, currently it's either unavailable or available onlyif an agent is on a current call, phone number should show in live reportshave the ability to change the status of an agente.g ext 103 is on avail using live reports we can change it to unavailablebasically it's like call logs on a live report environment
3 votes -
Export an excel file of all users/extensions along with all of their configuration settings.
It would be helpful to be able to export an excel of all users/extensions along with all of their configuration settings.IE a detailed report with all the configured user settings (For auditing) such as who has personalized voicemail greeting settings versus who is using the default
8 votes -
Tracking Texts as a KPI
For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
5 votes -
Performance Report on read/unread Voicemails
For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.
7 votes -
Analytics by Dept
Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company.I would also suggest greater internal communication on suggestions-- it took a lot of steps and apparent miscommunications to be directed here.
40 votes -
Text Message Auditing
It would be nice to have a way to access the text message exchange of agents for auditing purposes.
23 votes
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