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436 results found

  1. Having transferred calls and direct calls filter/KPI would be helpful.

    4 votes
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  2. Subject: Adjusting a CSV Report
    Description:
    Reports are created via the Analytics Portal under the Subscriptions section.
    Tab ticked for it for example is just the Users tab but when the report is generated and sent, it shows a couple more tabs/columns on it. The "Filters" and "KPIs" tab.
    The customer wants to not have these included and just show the tab chosen and ticked for the specific report.

    2 votes
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  3. Would like to include the outbound calls so can have more complete information about how company numbers are getting calls both inbound and outbound.

    2 votes
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  4. I have a live report dashboard called "Lending Dashboard" and I have a field that needs to show amount of calls answered by each agent. There is the correct number then it's a collapsed view and shows 2 numbers with the 2nd number being the correct amount of calls an agent has actually answered. We want to get the report to just show the second number only

    1 vote
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  5. admin user directory is very not user friendly

    1 vote
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  6. 1 vote
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  7. The customer would like to have a specific report for robocalls that they can utilize from analytics without downloading any files.

    1 vote
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  8. We hope that RingCentral will consider adding a feature similar to our previous service's "All Extension Overview." This feature allows users to input an extension number and quickly determine whether it is associated with an IVR, call queue, message-only line, or user extension. Currently, in RingCentral, users need to search through each category individually to verify the existence of an extension.

    2 votes
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  9. We would like the ability to remove or move deleted users from RingCentral's Performance Reports.
    There are several users that have been deleted but are still showing in our performance reports. The icon says they will remain for 6 months but we would like for there to be a way to remove any of the tied information like department or groups. That way they no longer show up in reports they shouldn't be in.

    1 vote
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  10. Currently, we access the call log to listen to previous calls, but we've noticed that these call logs don’t appear to carry over to the Analytics tab. We would ideally like to have the recordings accessible via analytics.

    4 votes
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  11. Have the ability to select time ranges that span over midnight. For example, I want to set my range from 5/7/25 @ 6am to 5/8/25 @ 5:59am. In my operation, those are my business hours.

    1 vote
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  12. Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.

    2 votes
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  13. A report that shows all phone numbers like a hard copy of a phone directory, and is downloadable to Excel inside the admin portal.

    2 votes
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  14. I wish there were more options within analytics. For example, the longest period of time you can view DOWNLOADABLE hourly data is one week (and that is only for a limited number of queues/sites/users). There is apparently an archived "historical performance" tab that used to have this functionality, but was removed. I also think you should be able to download data using more than 1 parameter. Such as users AND the queues they work from AND the site which it is linked to. I also read somewhere in RC resources that the limitations for downloadable files are 60,000 rows or…

    1 vote
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  15. Add Columns and Rows on Downloadable analytics report

    1 vote
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  16. Allow KPIs + metrics to be downloaded in an interactive PDF format. Where you can drill down into each individual call leg, network element and connected endpoint. This can help with call flow analysis, MOS, jitter, overruns, QoS, underruns, tunnels, ports etc - along with some or mobile device metrics with the ladder.

    1 vote
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  17. Allow unassigned deskphone to be assigned an unassigned user/extension. In this way once the phone is assigned to the right number, we can just have it provisioned.

    1 vote
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  18. It would be great to show the agent that transferred the call to another agent so we can see the agent who initiated the call and the agent who received the call.

    1 vote
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  19. Have the ability to download the Business Analytics Reports with just the actual results of the calls and not including the complete path/journey of the call.

    1 vote
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  20. ability to receive email with summary of the notes for every call after every phone call

    1 vote
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