590 results found
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Have the option to have a toggle for compact, and detailed view, For bussiness analytics dashboard
Due to the update of bussiness analytics dashboard, extension number after the Call Queue Name are not longer showing. Please have the feature where there is a switch toggle for compact and detailed view We can have the capability to see the extension number where the call went to.
Detailed Observations:
Historical Data (March 2, 2026): The call logs clearly show extension names followed by their specific numerical identifiers (e.g., "(MS) Nuvias 3074).
Current Issue (March 6, 2026): The call logs show that for similar "Queue Calls," the numerical extension suffix has disappeared, leaving only the name (e.g., "Yealink Hotline…1 vote -
Reporting NiceIncontact and RingEX
Reports available that would show the date and names of employees disabled/inactivated for RingEx and NiceInContact
1 vote -
DND Report
Is there anyway I can run a DND report on my RC numbers?
1 vote -
Shows AI total minutes used in AI reporting
To be able to see total minutes of AI usage even if we go over the allotment
1 vote -
billing cycle
Have a Date Range selection for "billing cycle" that matches monthly subscription billing range
1 vote -
Fax Trace Report
I would like an option to trace in/outbound fax activity. This should include faxes sent/receive via app or by email to rcfax.com.
1 vote -
User Group Manager Access
User Group Manager Access. Where the Manager of a particular User Group can only access the Call Log of their assigned members.
2 votes -
Add JOB ID to Adoption and Usage 'phone' report
Add Job ID to each line for the phone usage and adoption report. A lot of company use employee IDs as their primary automation data point. Having that information take a large manual step out of vlookup automation and lining up data to use in automation.
1 vote -
Please include call time of day for better tracking
Please include call time of day for better tracking
1 vote -
Account-Wide Extension Call Routing Report
Requesting the ability to generate a comprehensive report that provides call routing details for all extensions within an account. The report should include key routing configurations such as call handling rules, forwarding settings, queue memberships, IVR paths (if applicable), ring order, overflow destinations, and failover routing.
This feature would eliminate the need to manually review each extension’s configuration individually in the Admin Portal. It would significantly improve efficiency for administrators and support teams by enabling faster auditing, troubleshooting, documentation, and validation of call flow setups across the entire account.
3 votes -
Category over time Widget Filters
Currently in the dashboard the Category over Time Widget it is mandatory to select the teams. We would like the option to select between, team. group , or Role. We currently have 112 teams but only 15 groups. Selection process would be much easier.
1 vote -
Caller ID information for numbers not saved in CRM.
Manually enter caller ID information for numbers not saved in CRM. Information only available to admins or other users as an option. Currently there is not a way to save caller ID info without it being a contact in the CRM. More specific the caller ID should remain hidden unless specific access if given. The contact info should only be available in reports for Super admins or admins.
I have identified hundreds of calls made to recorded lines to inflate call numbers. I need to enter an identifier or caller ID so it is clear to me when I run…1 vote -
Grouping Historical Reports
It would be great if there was a way to group historical reports into different folders. So when someone sets reports to private, they could put different reports into different folders to help organize all the reports they have.
1 vote -
Option in Admin portal to sort Outgoing Fax from Busy, Sent and Unknown
There should be an option in the Admin portal to sort outgoing faxes by Busy, Sent, and Unknown. It would be more efficient to have this option available before downloading the logs to easily identify the faxes that were successfully sent
8 votes -
Performance report showing monitored calls by user
Performance report showing monitored calls by user - should be listed as a KPI
1 vote -
Live Talk Time
In Live reports It would be great to see the live talk time while an agent is on the call and have update every second.
1 vote -
Analytics - Company Phone numbers - Labels
- name that was set under phone numbers > all numbers not reflecting on labels under analytics on company numbers
- Numbers that were ported in showing those phone numbers as if they were deleted
1 vote -
Gateway Reporting in Analytics
Administrators currently have no visibility or reporting options for Gateways within the RingCentral Admin Portal. Existing analytics tools, such as Rooms & Devices Analytics, list hard phones and other devices but do not include Gateways in their reporting capabilities.
Requested Enhancement:
Add a Gateway Reporting section that provides:A list of all Gateways on the account
Key details (name, model, status, MAC/identifier, assigned site)
Export capability (CSV/Excel)This feature would improve asset management, troubleshooting, and infrastructure oversight.
2 votes -
Agent SOA (speed of answer) buckets
Allow the ability to put Agent SOA into buckets to measure the number of rings an agent answers a call rather than relying on the average. I can create this report, but I need to export and manipulate the data.
15 votes -
Enable Callback KPI in the Business Analytics
Enable Callbacks KPI in Business analytics and/or Performance Reports for call queues.
How many inbound calls have registered to the callback feature
How many were successful
How many were abandoned or unsuccessful
See duplicates callback from the same number1 vote
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