567 results found
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Have a way to exclude internal calls, faxes, & missed calls from the #abandon calls on the performance analytics
Voicemail, faxes, & missed calls from the #abandon calls on the performance analytics. We want that this could be excluded from the #abandoned calls at the performance analytics KPI definitions
1 vote -
Ability to Play Call Recordings via Direct Link Without Downloading
Provide an option for call recordings to be delivered as a secure streaming link instead of an MP3 attachment. This would allow users to access and play recordings directly from a browser without needing to download the file first, improving convenience, storage management, and workflow efficiency.
7 votes -
Ability to send daily reports as a CSV file via email in RingSense, rather than as a downloadable file.
Request to have the report sent daily directly as a CSV via email.
1 vote -
Transferring Daily Report Subscription
Ability to transfer a Daily Report subscription from one user extension to another without creating a new subscription or changing the email address.
6 votes -
external shared directory in roles should have a function to turn on for certain users
external shared directory should be able to activate and de activate in roles should have a function to turn on for certain users
1 vote -
Automatic sending of AI notes to email
Automatic sending of AI notes to email, so that they will be received by the recipient without manually going to the app.
2 votes -
Running Report for PC port utilization
Customer would like to find a way to run reports on which phones are utilizing the PC Port and then disable any phone NOT currently using it. Customer wasn't sure if there's any way to pull that data or not.
Customer mentioned that considering slapping a script together to scan the phones via IP and SNMP and see if they could get the info that way and then hopefully find a way to push a change to the phones or, as a last resort, task their techs with touching each phone's webgui and make the change.2 votes -
Delivery settings of Recorded calls
To have the ability to set the delivery settings of the recorded call to be forwarded to certain email address
1 vote -
Re-archive failed archive data at one
Our cloud storage ran out of space and need to resync the data from the Archiver. Apparently, we can only retry 150 logs at a time and we have more than a thousand logs that needs to be re-synced. It would be benificial to have an option to resync all of the failed logs on archiver at once rather than doing it 150 at a time
2 votes -
Enable Super Admins to monitor voicemail activity and response rate via a report in Admin portal
Enable Super Admins to monitor voicemail activity and response rate via a report in Admin portal that displays the total number of voicemails, the count listened to and resolved, and the average response time on how quickly team members are listening to and resolving voicemails.
5 votes -
Live Sales Reporting Integrated with Live Call Reporting
Live sales count dashboard integrated with the live call count dashboard. When employees have sales counts and call counts that need be met this will allow us to see team and personal metrics that can be tracked to ensure our system is reflecting sales activity as well as call activity accurately.
1 vote -
customize fields in A&U download
Customize fields in A&U download - allow the user to remove certain fields (e.g., Endpoint, Version, Last Used) before downloading the data. This would allow a more concise summary.
1 vote -
Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.
Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.
1 vote -
Centralized View of Reports for Multiple RingCentral Accounts
We operate multiple locations (currently five), each set up as a separate RingCentral account with separate billing. We are requesting a centralized “master” or “franchisor” view that allows authorized users to access call logs, recordings, and basic reporting across all linked accounts for quality assurance purposes.
1 vote -
6 votes
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call handling report which shows callbacks and if the callback was made and how many times a callback was presented to a user/agent and refused. This could be in both live reports and historical reports to share scheduled with managers with regards to staff performance.
1 vote -
Analytics Total Call of each DL
Wants to have an option to filter or see the total numbers of calls for each user direct numbers. If a user a more than 1 number, there should be an option to display the total calls, inbound , missed etc.. per direct number.
1 vote -
Live Outbound Call Activity Widget for Live Reports Dashboard
Within the Quality of Service module, after selecting an extension, there is a graph labeled "Call Legs and Quality" that displays a user’s outbound call volume hour by hour. The ability to click on each bubble and view detailed call logs for that specific hour is extremely valuable.
Our B2B team would greatly benefit from having this same visualization available as a live widget within the Live Reports dashboard. A real-time, hour-by-hour view of outbound call activity by user would allow managers to quickly identify call volume trends throughout the day without navigating into individual extensions.
Ideally, this widget would…
1 vote -
RingCentral Analytics to support the ability to download call recordings in bulk for selected users only. Currently, administrators must man
-Allow administrators to select specific users or extensions within RingCentral Analytics
-Generate a report that includes only the call recordings associated with the selected users
-Enable bulk downloading of these recordings directly from the analytics report
2 votes -
Is there a way to only have the User tab in the excel export emailed over automatically?
Is there a way to only have the User tab in the excel export emailed over automatically for Analytics Performance Reports?
2 votes
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