312 results found
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Need to be able to report on UTM campaigns attached to calls
Users need the ability to set-up campaigns within Ring Central that have various attributions, i.e., utmcampaign, utmmedium, utm_source, etc. Users would like to be able to report on the effectiveness of their marketing based on the incoming calls received.
1 vote -
Feedback on Call Log Recording Status Icon Hover Delay
Hello RingCentral Team,
I would like to provide feedback regarding the user experience of the call log recording status icon. Currently, when a recording is unavailable (for example, due to the call length being too short), users must hover their mouse cursor over the icon for nearly three seconds before the explanatory message appears. This delay can cause confusion and negatively impacts usability.
To improve user experience, please consider significantly reducing the hover delay or providing immediate visual feedback when a recording is unavailable. Clearer and quicker communication of recording status would greatly enhance the usability of the call logs…
1 vote -
user groups
Giving a user the ability to select any user within performance reports and not being limited to only User Groups. We've created groups Academies for schedules reports, but the managers of those groups can't see other users in the company. This is a pain as we would need to also create other groups with all users for each of those managers
1 vote -
disable location tracking
Option to disable geographical location or opt out/disable any location or device tracking in RC Rooms or RCV
1 vote -
Ability of the system to schedule a report to download company contacts attached to the numbers in use
We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.
1 vote -
Fax confirmations and reporting
In need of a more metrics and reporting regarding outbound faxes.
Confirmation Page:
Provide information like time and date, the number dialed, username of sender, fax result. This could be an optional feature that you could turn on for all users to receive an email with this information after a fax.Reporting:
It would also be helpful in the call logs to provide more information on the sent faxes. Provide information on the amount of attempts until being successfully sent, etc.1 vote -
Analytics - Call recordings for Non-RingCX users
Please include call recordings in analytics - performance report for Non-RingCX users
1 vote -
Call Logs - Pages
To have an option to skip pages to view instead of just clicking per page.
1 vote -
TCR Audits
We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.
1 vote -
KPI: Avg. Wait time in Live Reports
Currently Avg. Wait time column is available in Performance Report but not in Live Reports.
1 vote -
Access Analytics Reports and Call Queue Admin without changing the role and permission
Analytics Reporting access and Call queue admin access.
Hello, we have two regular users who need access to Analytics Reporting in order to get reports for incoming calls to our main number and the Front Desk queue, also they need access to change settings for the Front Desks queue like automatic forwarding and member of that queue.
Is there a way to give this access to those users without giving them more permissions than what they need?
4 votes -
Integrate with Grafana to generate a Dashboard with relevant information
We have a Grafana server where we publish some Dashboards of our services. I think it could be nice to have an integration with some open source tool like Grafana for this purpose. The idea is to be able to count the license and extensions on a dashboard and also have there the statistics for calls in and out. Also may be to integrate with a SIEM tool like Wazuh. Have all that info on a Dashboard to present on a centralize interface.
1 vote -
Ability to get error code for every failed SMS
ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.
2 votes -
Performance Reports can be embedded to a site
Performance Reports can be embedded to a site or can be shared as an HTML file.
1 vote -
Same-Day Missed Call Return Report
We'd like to propose a new analytics report feature that tracks whether users return missed calls within the same day. This report would provide valuable insights into our team's responsiveness and help improve our customer service metrics.
Key details for the proposed report:
- Identify missed calls
- Track if these calls are returned by the same user
- Filter for returns made within the same calendar day
- Display data in an easy-to-read format (e.g., percentage of missed calls returned)1 vote -
Queue Time" per team member.
Customer would like to get a report of the amount of time our users spend in the "queue". In other words "Queue Time" per team member.
3 votes -
Mass export of user data such as call recordings and text messages
Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…
1 vote -
Include the IP address in password reset email to identify the source of the password request
Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.
8 votes -
Preview of created delivery settings
It would be best if we have a preview of our created delivery settings for report logs that would allow us to see if the system is running the downloads we've done.
1 vote -
Analytics Performance Reports (Trend Lines)
"We would like to have the capability to generate individual trend lines for queues on the Analytics performance reports tab.
Currently, if you filter out three call queues at the same time, the chart only shows one trend line for all the filtered call queues, which makes comparison difficult. It would be great to have individual trend lines for each call queue selected in the filter for easier comparison."1 vote
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