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437 results found

  1. It would be great if the data coming from Analytics would align or match the information showing from the user call logs. This will prevent any discrepancy

    74 votes
    New  ·  8 comments  ·  Adoption & Usage  ·  Admin →
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  2. I would like to be able to see the total time a user is toggled on to accept calls

    62 votes
    New  ·  3 comments  ·  Live Reports  ·  Admin →
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  3. Call should not be detected as missed if it was answered elsewhere

    54 votes
    New  ·  3 comments  ·  Live Reports  ·  Admin →
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  4. Have a report which shows all uses who have a divert on their phone

    31 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  5. The capability to generate a call queue report that shows detailed report.
    - Duration of the call
    - Who answered the call
    - Who are the available user did not answer the call
    - Who are the users engage on a call and cannot be answer the call

    30 votes
    New  ·  5 comments  ·  Live Reports  ·  Admin →
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  6. Specific details on getting accurate Refused calls in the Analytics report. If possible, Kindly include logs on where the specific refused call originated.

    21 votes
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  7. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage. The workaround provided by support is to create a new account that is not a manager of any call queues, so all users are available to select.

    20 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  8. It would be great if reporting indicated which side sends the BYE in a call. It would be very useful in troubleshooting users' problem calls. This information should be able to be pulled from the SBC.

    19 votes
    New  ·  2 comments  ·  QOS  ·  Admin →
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  9. Add a "country" filter in analytics portal, under performance report tab

    19 votes
    New  ·  5 comments  ·  Other  ·  Admin →
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  10. Currently, when Real-Time dashboards are shared with other users, a duplicate dashboard is created in their account instead of everyone accessing the same dashboard. Edits can only be pushed to shared users by re-sharing the dashboard every time a change is made. This process is tedious and time-consuming.

    There should be a way to sync Real-Time Dashboards with other users after editing, without needing to share them again. The absence of this functionality results in teams viewing inconsistent dashboards or necessitates additional manual effort to re-share and inform the team about the updated dashboard.

    17 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  11. Please add the ability to report on user profiles (ideally that could be scheduled), for example:

    1. Once a month, automatically receive a report of every user in the Sales department
    2. Once a month, automatically receive a report of any user with blank Emergency Response Location, or one set to a particular address
    3. Once a month, automatically receive a report of all admins, super admins, etc.

    In general, we should be able to report on any field available within the user profiles - "give me a report of everyone within these groups", "give me a report of everyone with a physical…

    17 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  12. We would like to see a report that displays the full lifecycle of an call. The report would be filtered on uuid, and would show a granular trace of the call from the time it leaves the IVR and the hops/routing of who it is presented to, to the appropriate team/team member. If the call is presented and not answered, who the call is routed to next, at which point SLAs are not met, the time each call spends in each step/hop of the process, up to the point the call is abandoned or completed. Essentially all steps of the…

    17 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  13. Allow Alert ownership to be transferable to another extension or Super Admin extension.

    17 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  14. I would like to be able to see call volume dashboard, inbound and outbound, by day and by agent. I would also like a date range filter to easily compare call volume between specific dates.

    17 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  15. To have a weekly or monthly reporting or collation of AI notes for calls on the said duration. Can be included on the Reports/Analytics or can be on AI tab itself.

    16 votes
    New  ·  4 comments  ·  Other  ·  Admin →
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  16. Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.

    16 votes
    New  ·  2 comments  ·  Live Reports  ·  Admin →
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  17. Ability to check IP address of the provisioned phone in Ringcentral via admin portal.

    I need to find details on devices registered to RC by IP or mac address. Is there such a report I can run to tell me what IP a device is registered with?

    15 votes
    New  ·  3 comments  ·  Other  ·  Admin →
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  18. Ability to remove users from saved Performance Reports that have been moved to another Call Queue

    14 votes
    New  ·  2 comments  ·  Live Reports  ·  Admin →
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  19. Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes

    13 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  20. Ability to calculate the ring time, hold time, and live talk time from the call log. I'm trying to analyze individual calls and need help finding a reliable way to determine what the ring time and live talk time is from the call log data.

    12 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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