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377 results found

  1. Performance report align with user call logs

    It would be great if the data coming from Analytics would align or match the information showing from the user call logs. This will prevent any discrepancy

    63 votes
    New  ·  7 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  2. Call should not be detected as missed if it was answered elsewhere

    Call should not be detected as missed if it was answered elsewhere

    47 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
    How important is this to you?

  3. Have a report which shows all uses who have a divert on their phone

    Have a report which shows all uses who have a divert on their phone

    28 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Generate analytics reports showing detailed call queue report

    The capability to generate a call queue report that shows detailed report.
    - Duration of the call
    - Who answered the call
    - Who are the available user did not answer the call
    - Who are the users engage on a call and cannot be answer the call

    22 votes
    New  ·  5 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  5. Adding a "country" filter in analytics portal

    Add a "country" filter in analytics portal, under performance report tab

    19 votes
    New  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage. The workaround provided by support is to create a new account that is not a manager of any call queues, so all users are available to select.

    18 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. User administrative and compliance reporting

    Please add the ability to report on user profiles (ideally that could be scheduled), for example:

    1. Once a month, automatically receive a report of every user in the Sales department
    2. Once a month, automatically receive a report of any user with blank Emergency Response Location, or one set to a particular address
    3. Once a month, automatically receive a report of all admins, super admins, etc.

    In general, we should be able to report on any field available within the user profiles - "give me a report of everyone within these groups", "give me a report of everyone with a physical…

    17 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Details of Refused calls in Analytics report

    Specific details on getting accurate Refused calls in the Analytics report. If possible, Kindly include logs on where the specific refused call originated.

    17 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Alert Ownership

    Allow Alert ownership to be transferable to another extension or Super Admin extension.

    17 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  10. Report Tool for AI Notes

    To have a weekly or monthly reporting or collation of AI notes for calls on the said duration. Can be included on the Reports/Analytics or can be on AI tab itself.

    16 votes
    New  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Call Volume Live Dashboard

    I would like to be able to see call volume dashboard, inbound and outbound, by day and by agent. I would also like a date range filter to easily compare call volume between specific dates.

    16 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  12. Extend the duration of data retention

    It will be good if we could extend the duration of data retention for call recording so that customers can still download recordings in case we will be needing it.

    16 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Individual Call Lifecycle

    We would like to see a report that displays the full lifecycle of an call. The report would be filtered on uuid, and would show a granular trace of the call from the time it leaves the IVR and the hops/routing of who it is presented to, to the appropriate team/team member. If the call is presented and not answered, who the call is routed to next, at which point SLAs are not met, the time each call spends in each step/hop of the process, up to the point the call is abandoned or completed. Essentially all steps of the…

    15 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  14. Report for Users Login, Usage and Activity on RingCentral app

    Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.

    14 votes
    New  ·  2 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  15. Check IP address in the admin portal

    Ability to check IP address of the provisioned phone in Ringcentral via admin portal.

    I need to find details on devices registered to RC by IP or mac address. Is there such a report I can run to tell me what IP a device is registered with?

    13 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

    Ability to calculate the ring time, hold time, and live talk time from the call log. I'm trying to analyze individual calls and need help finding a reliable way to determine what the ring time and live talk time is from the call log data.

    11 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  17. ability to check audit trail for more than 180 days

    Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes

    11 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. Audit Trail Scheduled Reporting

    Customers should have the option to run a scheduled report on the information provided by the Audit Trail instead of having to manually filter options and download them each time.

    11 votes
    New  ·  1 comment  ·  Subscriptions  ·  Admin →
    How important is this to you?

  19. DND Total Time

    Performance Reports should include total DND time for the time frame you're viewing. For example, if we're looking at monthly calls and see a user has had less queue (hunt group) calls than others I want to see how often they were on DND to see if it was overused to avoid calls.

    10 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  20. Include the IP address in password reset email to identify the source of the password request

    Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.

    10 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?
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