138 results found
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Performance report align with user call logs
It would be great if the data coming from Analytics would align or match the information showing from the user call logs. This will prevent any discrepancy
20 votes -
Adding a "country" filter in analytics portal
Add a "country" filter in analytics portal, under performance report tab
17 votes -
Toll free usage report for each numbers
I need to be able to see all numbers to keep track of usage analytics.
A report that will show the minutes usage of each toll free numbers or numbers.9 votes -
Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.
Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage. The workaround provided by support is to create a new account that is not a manager of any call queues, so all users are available to select.
9 votes -
Audit Trail Scheduled Reporting
Customers should have the option to run a scheduled report on the information provided by the Audit Trail instead of having to manually filter options and download them each time.
8 votes -
Abandoned Call queue Rate
Call queue calls routed to play announcement during after hours should not be tagged as abandoned calls
7 votes -
Call Volume Live Dashboard
I would like to be able to see call volume dashboard, inbound and outbound, by day and by agent. I would also like a date range filter to easily compare call volume between specific dates.
7 votes -
Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension
We are hoping to have the capability anywhere in the Analytics Reports to search for records of an external number and be able to view in a tabulated form the following details:
- The number of inbound and outbound calls on an external number being searched.
- The list of users that had a transaction on the external number being searched, inbound and outbound.
- The number of transactiions, inbound and outbound, total lenght of time, and average time per transaction.
Thank you.
6 votes -
Total time of outbound calls including calls that were answered and the calls that were missed or went to voicemail are combined/calculated.
We wanna have a filter/KPI on analytics performance report to show the total handle time of outbound calls wherein the the total time of the calls that were answered and the calls that were missed or went to voicemail including the ringing part are combined/calculated.
6 votes -
call score
Quality of Service: difficult to "identify poor quality of calls", as the call score is not listed in the download report - see attached. ....
6 votes -
incoming call waiting for call queues
on call waiting a person can be put on hold and answer another call.
5 votes -
Send email notifications specifically for failed outgoing faxes.
Important to know when faxes fail to send. I don't need to know about all of the successfully sent faxes, just the ones that don't reach their destinations.
5 votes -
Extend the duration of data retention
It will be good if we could extend the duration of data retention for call recording so that customers can still download recordings in case we will be needing it.
5 votes -
BT CLOUD: IVR Key Presses (Analytics)
BT CLOUD: Be able to see what IVR key presses are being pressed on Analytics>Performance Report.
4 votes -
Disable declined invitation notification on guest user
Getting a lot user getting email declined user sign up when they are not signing to anything and not using that to ringcentral. there should be an option to disable declined invitation notification on guest user.
4 votes -
Performance Reports- Calls Tab- Filtered for Missed and Answered Call
When accessing the Performance Report in Call tab, no option to sort or filter for missed and answered calls. It will only show or provide the result of both answered and missed calls. Suggest to add an option to sort the type of calls for more efficient and friendly way of getting data in Performance Report Call tab.
4 votes -
Update the locked user access email being sent to Super Admin
Update the locked user access email being sent to the Super Admin email.
The super admin email is notified when an extension gets locked out for an incorrect password. The email received contains a way for the user to reset their extension, however, it doesn't fit for the admin to reset it. The content should inform the admin that there is an attempt to log in to the account multiple times resulting in being locked out.
Admin should be informed to contact the agent if it's valid and help them reset the password if they initiate it. Otherwise, it is…
4 votes -
I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time
I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time
4 votes -
Include the graph when downloading company number's in pdf file
It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file
4 votes -
Combine All Subscription Reports in One Email
Have 3 different reports created. Would be best if can have a setting that can combine all 3 subscription reports in just one email
3 votes
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