Adding "Missed call without VM" Option on the Business Analytics Dashboard
I noticed that there is an option on the analytics page wherein there is a count and percentage of Missed calls but it's only with voicemails, I'd like to have a metric that includes missed calls for those that didn't leave a voicemail or "Refused calls", especially for those inbound calls.
6
votes
Alej Shem
shared this idea
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Ian Christopher
commented
It would be great if we could have the option to add Missed (w/o VM) in User Performance Reports (Analytics). The only option available right now is Missed (w/VM)