Average speed to answer per user
Cant achieve to calculate correctly the average speed for a user to answer a call
8
votes

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Aubrey commented
This is required for both of my pharmacies accredidations. Without a solution, we will need to change phone services.
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Michael commented
Status
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Derek commented
The first stat that my sales director asked for when we installed RC, definitely vital in a sales organisation.
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Shanice commented
unable calculate c the average speed for per a user to answer a call