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54 results found

  1. Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.

    10 votes

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  2. Analytics Reporting access and Call queue admin access.

    Hello, we have two regular users who need access to Analytics Reporting in order to get reports for incoming calls to our main number and the Front Desk queue, also they need access to change settings for the Front Desks queue like automatic forwarding and member of that queue.

    Is there a way to give this access to those users without giving them more permissions than what they need?

    8 votes

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  3. We would like an option to customize the time ranges in Performance Reports and set that as a report/tab. Currently, the only option we have is to select the hour, but there is no way we can customize the minute.

    33 votes

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  4. Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    is there a way in the RC app to delete some of the pages in a fax before i download them?
    do I have the option in the RC app to download all the received fax at once?

    2 votes

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  5. To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
    Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report

    3 votes

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  6. Customer wants to enable Call queue Routing and Call Queue - Remote Member Management

    3 votes

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  7. Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:

    Dialed: Ext. 103
    Forwarded to: Ext. 102
    Answered by: Ext. 102

    This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.

    4 votes

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  8. The customer would like to be able to generate a report showing who the manager of each call queue is.

    5 votes

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  9. ability to pull the Supervisor call shadowing data

    How many calls did Supervisors monitor
    How long did they monitor those calls for, etc.

    1 vote

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  10. When a client states "I tried to call but no one answered" I would like to be able to search for their number to see that they actually called our number.

    17 votes

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  11. We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.

    2 votes

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  12. We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.

    2 votes

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  13. Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.

    3 votes

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  14. create a role where user can see only selected extensions for call logs

    1 vote

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  15. 1 vote

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  16. Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.

    1 vote

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  17. Ability to generate a list of work hours for all users.

    2 votes

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  18. Ability to generate reports who joined the audio conference via a dial-in

    4 votes

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  19. My employees are able to see the phone number of the person I am speaking and possibly their called id info. This is causing a problem when I am speaking on the phone with a confidential person about sensitive information. How can I keep these details from appearing to my employees.

    1 vote

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  20. BT CLOUD: Be able to see what IVR key presses are being pressed on Analytics>Performance Report.

    4 votes

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