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Analytics & Reporting

Analytics & Reporting

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  1. Call queue abandonned calls: to be able to report specifically on the source (calling numbers). For each specific calling number, show:
    - how many times this number called the call queue
    - how many times they hung up while in the call queue or while the agent phones were ringing
    - CRUCIALLY (this is the most important part , DID ANY AGENT IN THE CALL QUEUE EVER CALL THEM BACK?

    3 votes

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    0 comments  ·  LOB  ·  Admin →
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  2. When a call has been monitored, the call is no longer showing in Business Analytics.

    2 votes

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    0 comments  ·  LOB  ·  Admin →
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  3. Enterprise Portal Level Analytics covering all accounts listed at the enterprise level. This would stop having to visit each account individually for Super Admins/Enterprise Admins to create reports and dashboards.

    1 vote

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    0 comments  ·  LOB  ·  Admin →
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