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4 results found

  1. reporting on missed call queue calls

    Call queue abandonned calls: to be able to report specifically on the source (calling numbers). For each specific calling number, show:
    - how many times this number called the call queue
    - how many times they hung up while in the call queue or while the agent phones were ringing
    - CRUCIALLY (this is the most important part , DID ANY AGENT IN THE CALL QUEUE EVER CALL THEM BACK?

    4 votes

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    0 comments  ·  LOB  ·  Admin →
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  2. Support Monitored Calls in Business Analytics

    When a call has been monitored, the call is no longer showing in Business Analytics.

    2 votes

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    0 comments  ·  LOB  ·  Admin →
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  3. Business Analytics - Any way to display call quantities that were blind transferred

    In Business Analytics I'm trying to create a report that shows the number of calls that were blind transferred vs transferred normally (where the user puts the caller on hold, calls the person asking if they'd like to accept the transferred call, and if so only then do they transfer).

    We're trying to get on top of staff using the blind transfer functionality.

    1 vote

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  4. Enterprise Portal Level Analytics for all Accounts

    Enterprise Portal Level Analytics covering all accounts listed at the enterprise level. This would stop having to visit each account individually for Super Admins/Enterprise Admins to create reports and dashboards.

    1 vote

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