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Analytics & Reporting

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16 results found

  1. It would be great if the data coming from Analytics would align or match the information showing from the user call logs. This will prevent any discrepancy

    13 votes

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    New  ·  3 comments  ·  Adoption & Usage  ·  Admin →
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  2. We are hoping to have the capability anywhere in the Analytics Reports to search for records of an external number and be able to view in a tabulated form the following details:

    1. The number of inbound and outbound calls on an external number being searched.
    2. The list of users that had a transaction on the external number being searched, inbound and outbound.
    3. The number of transactiions, inbound and outbound, total lenght of time, and average time per transaction.

    Thank you.

    5 votes

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    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  3. I need to be able to see all numbers to keep track of usage analytics.
    A report that will show the minutes usage of each toll free numbers or numbers.

    2 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  4. Need to see how many users use business analytics reporting

    2 votes

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  5. On the Users with extensions data export it would be very useful to include the extension has a handset assigned, its mac address and the current status of the handset whether is it online or offline. We have a large number of handsets required for health and safety reasons, It would be beneficial to be able to export this information in one download. We have over 1000 handsets in our organisation.

    1 vote

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  6. 1 vote

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  7. In the Business Analytics tab, we are wanting to get a trend graph that would show call volume split by every quarter hour (15 minutes) to allow us to better plan out lunch timings for our agents.

    1 vote

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  8. Report to show the following :

    • each time user logs on and off throughout day
    • Whether user is logging into PC/Laptop, Mobile or DeskPhone
    • User changes their status (online, away etc) and when they are available for calls.
    • Calls missed
    • Calls which have been directed to voicemail
    • Calls which are answered.

    A daily time line detailing user activity would be perfect

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  9. We are unable to add an expansion module to a Polycom, due to what appears to be a firmware change. Each time we try to add the expansion module we get an error that says that the module can't be added due to the user being a member of a shared line. According to Support, this is a current limitation at this time and there is no workaround.

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  10. In Business Analytics - Dashboard can be shared to a group.

    When the group membership changes (new member added, or member removed from group), currently this does not change the dashboard sharing/access.

    The current workaround requires admin to redo each dashboard permissions with the updated group members. This is time consuming and creates rooms for errors.

    If the dashboard is shared to a group, system must know who the current members are and apply permissions accordingly.

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  11. We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  12. My call center manager wants to see monthly trends by hour to help him with staffing.

    6 votes

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  13. We would like to be able to see in Analytics:Minutes spent on calls internally (between users)Minutes spent Monitoring calls or barging into calls

    3 votes

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  14. I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.

    2 votes

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  15. We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

    2 votes

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  16. As we live in Quebec, Canada, when we send out communications to our users, we need to provide a French version by law. If a French version of the Service Status notifications can be an option, we can send it to our users instead of having it translated every time. Thanks

    1 vote

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