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10 results found

  1. how many users use business analytics report

    Need to see how many users use business analytics reporting

    1 vote

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    1 comment  ·  Adoption & Usage  ·  Admin →
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  2. Request User Activity

    Report to show the following :

    • each time user logs on and off throughout day
    • Whether user is logging into PC/Laptop, Mobile or DeskPhone
    • User changes their status (online, away etc) and when they are available for calls.
    • Calls missed
    • Calls which have been directed to voicemail
    • Calls which are answered.

    A daily time line detailing user activity would be perfect

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  3. Cannot add expansion module due to firmware change.

    We are unable to add an expansion module to a Polycom, due to what appears to be a firmware change. Each time we try to add the expansion module we get an error that says that the module can't be added due to the user being a member of a shared line. According to Support, this is a current limitation at this time and there is no workaround.

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  4. Business Analytics - Dashboard access to groups

    In Business Analytics - Dashboard can be shared to a group.

    When the group membership changes (new member added, or member removed from group), currently this does not change the dashboard sharing/access.

    The current workaround requires admin to redo each dashboard permissions with the updated group members. This is time consuming and creates rooms for errors.

    If the dashboard is shared to a group, system must know who the current members are and apply permissions accordingly.

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  5. Report where it will show which users had not used RingCentral in the given timeframe

    We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    1 vote

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  6. A report that shows the daily call trends by the hour for an entire month.

    My call center manager wants to see monthly trends by hour to help him with staffing.

    4 votes

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    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  7. RingCentral Analytics: KPIs for Tracking minutes for Internal Calls (between users) and Call Monitoring/Barging into calls

    We would like to be able to see in Analytics:Minutes spent on calls internally (between users)Minutes spent Monitoring calls or barging into calls

    3 votes

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    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  8. Download Adoption & Usage page as a PDF

    I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.

    2 votes

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    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  9. Call detail export for the LOB Analytics

    We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

    2 votes

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    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  10. Have service status notifications in other languages

    As we live in Quebec, Canada, when we send out communications to our users, we need to provide a French version by law. If a French version of the Service Status notifications can be an option, we can send it to our users instead of having it translated every time. Thanks

    1 vote

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