Export of expanded call flow in Performance Reports
It would be nice to be able to produce a printed/exported report of detailed call flow in Performance section of Analytics. While it can be displayed, according to support - "Performance Reports do not currently have a feature to be able to download the expanded call flow views."
13
votes
Vova
shared this idea
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Sonya
commented
Hard to understand the impact our associates have without seeing the detailed call flow. Did they resolve the call on their own? Did they involve other members of the team to assist by warm transfer of call to appropriate team?