Audible alerts for extended queue times or queue volume
Enable the addition of audible alerts to notify staff of multiple pending calls in the queue, or if a person has has an extended wait time in the queue. This will be helpful as it alerts individuals who may not normally operate in that queue to log in and decompress holding call volume.
10
votes
Stuart
shared this idea
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Jenny
commented
While in the Queue, our employees will sometimes forget that someone is in the Queue and they will just timeout and go to Voicemail. We are trying to avoid that. We are looking for a solution that will audibly alert the physical phone/phones onsite that someone is still in the queue.
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Dov
commented
Definitely need this asap.