Report that shows voicemails and missed calls
Combined reporting for called queues and users. Our calls ring to everyone and if no one answers after a certain # of calls, then it's considered an abandoned call. The call is then routed to a dedicated voicemail user extension and patients can leave a general voicemail. After about five calls with tech support, they said it is not possible to generate a report that shows the # of voicemails and missed calls the way our system is set up.
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Julie
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Melissa
commented
A report of this type would be great for our team. I am one of our Patient Care Coordinators and I answer a lot of calls so I am interested in knowing about these calls.