Business Analytics report for for "Call Records Dashboard - Default" Lays out each hop and result of the call. This does not however record an incoming call when a user device is not rang. I would love to see all incoming data included in this report to give us all the hops of an attempted call when no one is available to take the call or the caller disconnects the line prior to a user device being rang.

While the call log inside the portal gives a view on these types of calls , it does not provide enough insights as to the hops of the attempt in order to aggregate the data. For example missed calls in the call log may have been initially answered but missed after being transferred. Abandon calls (the caller hangs up prior to getting through to someone) also show as misses rather than abandon.