Would like the feature where customer can monitor their Toll Free number/s for up and down status.
If the toll free number service stops working, an alert could be sent to customers designated contact and/or group that needs to be made aware. This way they can open a ticket with RingCentral Support to troubleshoot and escalate.

It would also provide the option for designated contacts to arrange for internal message, email to the company or team that the toll free service is down and they are working with RingCentral on restoring the service.

This will aid instead on the customer advising the company's executives or sales teams that they tried their company's toll free service and it is down or receiving the message the service or number is out of service.

A way to monitor the toll free service would certainly aid the internal support team and company.