Analytics report per user to be automatically created and sent to the user by email.
Analytics report filtered to a specific user's log of all incoming calls and outgoing calls to be automatically created and sent to the user by email to be available in each user's portal access. Right now, only admin can create this report and it includes everybody's call logs not just one user.
3
votes
Raquel
shared this idea
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Angel
commented
I need to have access to modify the reports send as suscription from my admin platform to our business emails, specifically to receive metrics for extension we select:
Metrics we need to see:
Count of calls, AHT, Summary of calls per hour, connected, not connected.