Allow Unknown inbounds/outbounds to Auto-Log into Google Sheets Without Requiring Existing Contacts
Currently, RingCentral call automation only logs calls into Google Sheets when the caller’s phone number already exists in the system/contacts. If the number is not saved as a contact, the call does not auto-enter into the Google Sheet unless we manually add the contact first.
This creates a major issue for sales teams because many inbound calls come from new or unknown leads. These leads are not already saved in contacts, but their call data is very important for tracking, follow-ups, reporting, and lead management.
Feature request:
Please remove the dependency that requires a phone number to already exist in RingCentral contacts before it can be auto-logged into Google Sheets.
- Please also allow calls that other agents picked up to also log in to the same Google sheet.
Abdul
shared this idea
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Abdul
commented
As we deal with sales, leads, and marketing, we need these features! Thanks!