Customers have reported inconsistencies between the timestamps displayed in the RingCentral Analytics dashboard and the timestamps shown in downloaded/exported report files (CSV/Excel format).

Currently:

The Analytics dashboard correctly reflects timestamps based on the customer account’s configured local timezone (example: EDT).
However, exported reports are generated using UTC/universal time format regardless of the account timezone settings.

Requested Enhancement:
Provide an option for exported Analytics reports to use the account’s configured timezone instead of UTC. Ideally, this can be implemented through one of the following methods:

Automatically apply the account timezone to exported reports.
Add a selectable timezone option during report export.
Include both UTC and local timezone columns in exported reports.

Business Impact / Customer Impact:

Customers experience confusion when comparing dashboard data against exported report timestamps.
Manual timezone conversion is required after export, increasing operational overhead and risk of reporting inaccuracies.
Organizations operating across different regions rely heavily on exported reports for audits, staffing analysis, compliance tracking, and business reporting.
Consistent timestamps between dashboard and exported data would improve usability, reporting accuracy, and customer experience.

Customer Use Case:
The customer’s organization operates in the EDT timezone. While timestamps appear correctly on the Analytics dashboard, exported Excel reports display timestamps in UTC, creating discrepancies during operational review and reporting processes.

Expected Outcome:
Exported reports should align with the timezone configured on the customer account/dashboard to ensure consistency across all reporting interfaces.

Additional Notes:
Current behavior is confirmed to be working as designed because exported files use a universal timestamp format (UTC). The customer is requesting enhancement functionality rather than reporting a product defect.