We've created a call queue called "Overflow" that is used whenever no employees are available to answer calls on our main line. This queue includes multiple teams, ensuring that someone is always available to answer the call and take a message.

The issue is that, in our analytics, calls transferred from the main line to the Overflow queue are recorded as missed calls on the main line, even though they were successfully answered by someone in the Overflow queue. This makes our missed call statistics inaccurate.

It would be very helpful to have an analytics feature that tracks calls transferred between queues. For example, we'd like to see how many calls were transferred from Line A to Line B, along with whether those transferred calls were ultimately answered or missed.

This would provide a much more accurate representation of our call handling performance and help us better evaluate staffing and service levels.