Summary: Business Analytics currently does not display the actual conference call talk time or call segment for users who host conference calls, even though the conference call details and durations are correctly displayed in the Call Log.

For example, a user hosted an outbound conference call lasting approximately 1 hour and 20 minutes. The Call Log correctly displays the three conference call legs with their corresponding durations; however, the conference talk time is not reflected in Outbound Sum or Live Talk (Call Segment) in Business Analytics. This results in a discrepancy between the Call Log and Business Analytics reporting.

Requested Enhancement: Enhance Business Analytics to include conference call talk time and call segments in user metrics, or provide a dedicated conference call metric/report so that Business Analytics accurately reflects user activity and aligns with Call Log data.

Business Impact: Organizations that rely on Business Analytics for productivity and performance reporting receive incomplete metrics for users who regularly host conference calls. This creates inconsistencies between Business Analytics and the Call Log, making it difficult to accurately measure user activity and reconcile reports.