Specification of Unavailable Agents
I'd like to have specification of the reason why an agent is an unavailable. Rather than just showing "Unavailable". It would really help us to understand why they are unavailable and cannot take calls.
For example:
Ext101 - Unavailable - on DND.
Ext101 - Unavailable - on CustomRule.
Ext101 - Unavailable - on OOO.
Ext101 - Unavailable - on WorkhoursMismatch.
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Corey
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