Add Filter & Reporting Visibility for AI Assistant Usage and Enablement
Product / Area:

RingCentral Analytics / Adoption & Usage Reporting & Admin Portal

Summary:

Add the ability to filter and report on which users/agents have RingCentral AI Assistant enabled and actively use it within Analytics reports (such as Adoption & Usage) and the Users with Extensions list.

Current Behavior / Problem Statement:

Currently, administrators and supervisors have no centralized way to filter or export a list of agents/users who have AI Assistant enabled or are actively using AI Assistant features (such as AI call notes, summaries, and transcripts):

In Analytics > Adoption & Usage, the dashboard only displays tabs and metrics for Message, Meetings, Phone, and Text (SMS)—there is no visibility into AI Assistant adoption by user, department, or site.

In Admin Portal > Users > Users with Extensions, there is no filter or column to view which extensions have AI Assistant turned on or off; admins must open each individual user's profile one by one to check their AI tab.

Proposed Solution / Expected Behavior:

Analytics – Adoption & Usage Dashboard: Add an AI Assistant tab (alongside Message, Meetings, Phone, and Text) showing total enabled users, active AI Assistant users, usage trends, and breakdowns by User, Department, and Site.

Admin Portal – Users with Extensions: Add an AI Assistant Status (Enabled/Disabled) filter option and exportable CSV column so administrators can easily audit and manage agent enablement in bulk.