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8 results found

  1. Add time based variable to holiday configuration

    63 votes

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    Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Chris commented  · 

    Time of Day Holiday schedules are needed. Basic phone systems from 20 years ago do it with ease.

    Chris supported this idea  · 

  2. Ability to export agent roles

    3 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Chris commented  · 

    The inability to export administered data is one of the biggest frustrations when administering and documenting RingEX and RingCX.

    I would like to be able to export all aspects of the administration and import changes.

    Chris supported this idea  · 

  3. assign feature key

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Chris shared this idea  · 

  4. Multi-Site Directory

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Chris supported this idea  · 

  5. Contact Directory be automatically integrated with RingCentral account's Company directory

    12 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Chris supported this idea  · 

  6. Export Call Queues with all Call Queue details - Reports Feature

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Chris commented  · 

    I agree with this request. We have nearly 1500 Call Queue entries used as a directory for company phone numbers that exist outside of RingCentral. We need to manager these Call Queues as employees and sites change. We would like to export the Call Queues with all details included.
    Alternatively, RingCentral could develop a proper directory that be shared by RingEX and RingCX for the same customer.

    Chris supported this idea  · 

  7. Quality of Service (QoS) Portal for RingCX Calls

    82 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Chris commented  · 

    The QoS analysis is incredibly helpful in the RingEX. I thought RingCX benefitted from the same feature and was very disappointed after the implementation. I hope it is added soon.

  8. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    26 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Chris supported this idea  ·