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Settings and activity

8 results found

  1. Dial Zero to reach operator from user extension

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Tracy commented  · 

    Every phone system for the last 40 years has had this option. What's the holdup?

    Tracy supported this idea  · 

  2. Account-Wide Holiday Settings and/or Holiday Templates

    220 votes

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    21 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Tracy supported this idea  · 

  3. Custom Template for Holiday Greetings

    6 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Tracy supported this idea  · 

  4. Holiday/Night Button

    79 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. User group access call log of the same user group

    68 votes

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    Future Consideration  ·  14 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Tracy commented  · 

    Basic issue, this should be handled immediately. My Oaisys system has been doing this for decades already.

    Tracy supported this idea  · 

  6. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Tracy supported this idea  · 

  7. Limited Call Log Access

    4 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Tracy commented  · 

    I was told this was an option, now I find out it isn't. This is a serious problem for us and we can't have managers from one dept, listening to calls from another...Hello? HR dept for example.

    Tracy supported this idea  · 

  8. Add time based variable to holiday configuration

    8 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Tracy commented  · 

    We used time based routing on our previous system. It's been a setback for us to have to do without this feature.

    Tracy supported this idea  ·