← RingCentral Ideas

Settings and activity

9 results found

  1. Provide more context for Cold Transfer/Blind Transfers so the person receiving the transfer can answer the call correctly

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Tracy supported this idea  · 

  2. Dial Zero to reach operator from user extension

    11 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Tracy commented  · 

    Every phone system for the last 40 years has had this option. What's the holdup?

    Tracy supported this idea  · 

  3. Account-Wide Holiday Settings and/or Holiday Templates

    232 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Tracy supported this idea  · 

  4. Custom Template for Holiday Greetings

    6 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Tracy supported this idea  · 

  5. Holiday/Night Button

    81 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Tracy supported this idea  · 

  6. User group access call log of the same user group

    69 votes
    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Tracy commented  · 

    Basic issue, this should be handled immediately. My Oaisys system has been doing this for decades already.

    Tracy supported this idea  · 

  7. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Tracy supported this idea  · 

  8. Limited Call Log Access

    4 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Tracy commented  · 

    I was told this was an option, now I find out it isn't. This is a serious problem for us and we can't have managers from one dept, listening to calls from another...Hello? HR dept for example.

    Tracy supported this idea  · 

  9. Add time based variable to holiday configuration

    8 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Tracy commented  · 

    We used time based routing on our previous system. It's been a setback for us to have to do without this feature.

    Tracy supported this idea  ·