Custom callback prompts
We need the ability to use custom audio files for the Callback in queue prompts. It is disruptive for the caller to hear different voices while interacting with the business.
10
votes
Justin
shared this idea
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Franz Ferrey
commented
This is a must-have for all RingCX accounts. On top of the being able to customize the audio prompts for the callback (so that callers only hear 1 voice), we should be able to add an option for keypresses if they wanted to be called back on their calling number (key press 1) or if they wanted to be called back on a different line (press 2)
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David
commented
This is needed by our customers.