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8 results found

  1. Intelligent Grouping of Lead-Related Emails in RingCX

    2 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ryan commented  · 

    This is a significant reason why we hesitate to utilize the email channel in CX fully. How do other companies handle duplicate leads, especially if they come in around the same time and the lead hasn't been created in the CRM yet?

    Ryan supported this idea  · 

  2. Configurable Notification Sounds for RingCX Engage Digital

    2 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Ryan commented  · 

    Our agents are having a rough time with how loud the digital notifications are. If they lower the system volume, they can't hear the call tones.

    Ryan supported this idea  · 

  3. Extension dialing between CX and EX

    124 votes

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    Future Consideration  ·  23 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ryan commented  · 

    A lot of our EX side users complain that they can no longer tell which agent is attempting to contact them for information or to review a lead, they often ignore the call as it comes from a number rather than an internal extension

    Ryan supported this idea  · 

  4. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    72 votes

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    Planned  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ryan supported this idea  · 

  5. Live Transcription on RingCX

    12 votes

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    Planned  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    Ryan commented  · 

    Please add this. CX shouldn't be a downgrade from EX, it should be an upgrade and include EX features.

    Ryan supported this idea  · 

  6. Exporting detailed call logs

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ryan supported this idea  · 
    Ryan shared this idea  · 

  7. Allow setting the Company Fax/SMS Recipient to a call queue

    38 votes

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    Future Consideration  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Ryan supported this idea  · 

  8. App or Integration with Lead Docket and Filevine

    5 votes

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    Under Review  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Ryan supported this idea  ·