Settings and activity
17 results found
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6 votes
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Ryan
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3 votesRyan
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8 votesRyan
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36 votesRyan
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5 votes
An error occurred while saving the comment Ryan
commented
We would like our users to be able to program who their zero dial goes to when a call is transferred to their VM box, and the user is out of office. Right now, it is a system-wide option, not per extension. If staff have someone covering for them, they should be able to set it up so callers can leave a voicemail with the user who is covering them.
Ryan
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2 votes
An error occurred while saving the comment Ryan
commented
We would like our users to be able to program who their zero dial goes to when a call is transferred to their VM box, and the user is out of office. Right now, it is a system-wide option, not per extension. If staff have someone covering for them, they should be able to set it up so callers can leave a voicemail with the user who is covering them.
Ryan
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10 votesRyan
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142 votesRyan
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An error occurred while saving the comment Ryan
commented
Need this yesterday
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5 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Ryan
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11 votes
An error occurred while saving the comment Ryan
commented
As we have an internal intake team, this feature is very important so our other staff know who is calling them.
Ryan
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2 votes
An error occurred while saving the comment Ryan
commented
This is a significant reason why we hesitate to utilize the email channel in CX fully. How do other companies handle duplicate leads, especially if they come in around the same time and the lead hasn't been created in the CRM yet?
Ryan
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13 votes
An error occurred while saving the comment Ryan
commented
Our agents are having a rough time with how loud the digital notifications are. If they lower the system volume, they can't hear the call tones.
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167 votes
An error occurred while saving the comment Ryan
commented
A lot of our EX side users complain that they can no longer tell which agent is attempting to contact them for information or to review a lead, they often ignore the call as it comes from a number rather than an internal extension
Ryan
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20 votes
Live Transcription is available for agents via Agent Assist feature. See https://support.ringcentral.com/article-v2/configuring-agent-assist-for-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
An error occurred while saving the comment Ryan
commented
Please add this. CX shouldn't be a downgrade from EX, it should be an upgrade and include EX features.
Ryan
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4 votesRyan
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Ryan
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43 votesRyan
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6 votesUnder Review · 4 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →Ryan
supported this idea
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We would like our users to be able to program who their zero dial goes to when a call is transferred to their VM box, and the user is out of office. Right now, it is a system-wide option, not per extension. If staff have someone covering for them, they should be able to set it up so callers can leave a voicemail with the user who is covering them.