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6 results found

  1. Extension dialing between CX and EX

    115 votes

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    Under Review  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ryan commented  · 

    A lot of our EX side users complain that they can no longer tell which agent is attempting to contact them for information or to review a lead, they often ignore the call as it comes from a number rather than an internal extension

    Ryan supported this idea  · 

  2. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    65 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ryan supported this idea  · 

  3. Live Transcription on RingCX

    5 votes

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    Planned  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    Ryan commented  · 

    Please add this. CX shouldn't be a downgrade from EX, it should be an upgrade and include EX features.

    Ryan supported this idea  · 

  4. Exporting detailed call logs

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ryan supported this idea  · 
    Ryan shared this idea  · 

  5. Allow setting the Company Fax/SMS Recipient to a call queue

    38 votes

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    Future Consideration  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Ryan supported this idea  · 

  6. App or Integration with Lead Docket and Filevine

    5 votes

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    Under Review  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Ryan supported this idea  ·