Geolocation
For Better Agent management, it will be helpful if we can have geolocation in RingCx as well like what we have in Analytics of RingEX
Jan
shared this idea
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Josh
commented
This is highly important. This is already in the old REX system under analytics/Quality of Service but needs to be in the new RCX system. This can prevent security issues and people taking advantage of difference in pay. Provided a screenshot of what it looks like currently in the REX system.
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Maria
commented
For better agent management, adding geolocation visibility in RingCx, similar to what exists in RingEX Analytics, would improve operational oversight and support consistency. Knowing an agent’s working location helps ensure compliance with company policies, improves troubleshooting when connectivity or call quality issues arise, and allows leadership to quickly identify regional system impacts. This feature would also strengthen accountability, security, and accurate reporting, while helping management support agents more effectively.
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Daniel
commented
This is a super important feature that was available in EX that needs to be included in RCX.
