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72 results found

  1. Ability to back-up/export and Import/restore a RealTime Dashboard/Wallboard

    9 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jan supported this idea  · 

  2. Ability to use Shared Line as Outbound Caller ID

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jan supported this idea  · 

  3. RCX AGENT DIALPAD

    11 votes

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    New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  4. Real-Time Dashboard rules

    6 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    140 votes

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    Planned  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jan supported this idea  · 

  6. Receive OTP from websites

    229 votes

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    Under Review  ·  51 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jan supported this idea  · 

  7. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

    10 votes

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    0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    Auto-accept digital interactions is in production now.

    The feature can be enabled in Agent Roles > Permissions > Digital Interactions > Enable Auto-Accept:

    • Auto-accept digital interactions management (The control is displayed for the agent in the session information window)
    • Auto-accept digital interactions on by default (Turn the feature on by default, when agents log in)


    Jan supported this idea  · 

  8. real time dashboard to show outbound calls

    3 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jan supported this idea  · 

  9. Track and report on agents' geo-location

    4 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jan shared this idea  · 

  10. Download SMS via RC App.

    39 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jan supported this idea  · 

  11. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Jan supported this idea  · 

  12. Add time based variable to holiday configuration

    63 votes

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    Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Jan supported this idea  · 

  13. RNA State Duration option

    14 votes

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    New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Jan supported this idea  · 

  14. Audible notification for incoming call & DTMF support

    9 votes

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    Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jan shared this idea  · 

  15. SMS Auto-Forwarding

    100 votes

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    Under Review  ·  29 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jan supported this idea  · 

  16. Support for SSO across multiple Entra ID tenants.

    140 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jan supported this idea  · 

  17. Enchanced voicemail transcript

    5 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Jan supported this idea  · 

  18. Add Session timeout for RingCX user

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  19. Super Admin full access to VM and SMS on the Admin Portal

    69 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jan supported this idea  · 

  20. Scheduled Report Download

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jan shared this idea  · 
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