Settings and activity

67 results found

1. Receive OTP from websites

   223 votes

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   Under Review  ·  50 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Mar 18, 2026

2. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

   10 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

   Auto-accept digital interactions is in production now.

   The feature can be enabled in Agent Roles > Permissions > Digital Interactions > Enable Auto-Accept:

   • Auto-accept digital interactions management (The control is displayed for the agent in the session information window)
   • Auto-accept digital interactions on by default (Turn the feature on by default, when agents log in)

   
   

   Jan supported this idea  ·  Feb 24, 2026

3. real time dashboard to show outbound calls

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Feb 23, 2026

4. Geolocation

   4 votes

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   New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan shared this idea  ·  Feb 3, 2026

5. Download SMS via RC App.

   38 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 20, 2026

6. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 16, 2026

7. Add time based variable to holiday configuration

   61 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 8, 2026

8. RNA State Duration option

   10 votes

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   New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 6, 2026

9. disable RingCX dialpad when using RC Softphone

   8 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan shared this idea  ·  Dec 22, 2025

10. SMS Auto-Forwarding

    95 votes

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    Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Dec 2, 2025

11. Support for SSO across multiple Entra ID tenants.

    134 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Nov 21, 2025

12. Enchanced voicemail transcript

    5 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Nov 21, 2025

13. Add Session timeout for RingCX user

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Nov 13, 2025

14. Super Admin full access to VM and SMS on the Admin Portal

    69 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Sep 18, 2025

15. Scheduled Report Download

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    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Aug 28, 2025

16. ENGAGE VOICE predictive dialer

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 22, 2025

17. Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 22, 2025

18. Shorten the voicemail duration a caller can record

    21 votes

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    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 21, 2025

19. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 18, 2025

20. Performance Reports for Message-Only Extensions

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 31, 2025