Settings and activity

61 results found

1. Add time based variable to holiday configuration

   59 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 8, 2026

2. RNA State Duration option

   7 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 6, 2026

3. disable RingCX dialpad when using RC Softphone

   8 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan shared this idea  ·  Dec 22, 2025

4. SMS Auto-Forwarding

   92 votes

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   Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Dec 2, 2025

5. Support for SSO across multiple Entra ID tenants.

   124 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Nov 21, 2025

6. Enchanced voicemail transcript

   4 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Nov 21, 2025

7. Add Session timeout for RingCX user

   15 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Nov 13, 2025

8. Super Admin full access to VM and SMS on the Admin Portal

   65 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Sep 18, 2025

9. Scheduled Report Download

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   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan shared this idea  ·  Aug 28, 2025

10. ENGAGE VOICE predictive dialer

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 22, 2025

11. Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 22, 2025

12. Shorten the voicemail duration a caller can record

    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 21, 2025

13. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 18, 2025

14. Performance Reports for Message-Only Extensions

    14 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 31, 2025

15. Extracting more RingSense Data via Reports or API

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 29, 2025

16. Allow to Customize the Default Tab when Opening the RingCentral App

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Jul 22, 2025

17. Mobile app as endpoint of RingCX

    26 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 2, 2025

18. Ability to transfer RingEX calls directly to RingCX Users

    17 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jun 23, 2025

19. Improve your support web site and standardize your support practices with a customer focus

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025

20. Support breadcrumb structure in support site

    3 votes

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    Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025