Settings and activity

72 results found

1. Ability to back-up/export and Import/restore a RealTime Dashboard/Wallboard

   8 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jan supported this idea  ·  Apr 27, 2026

2. Ability to use Shared Line as Outbound Caller ID

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Apr 27, 2026

3. RCX AGENT DIALPAD

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   11 votes

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   New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Apr 27, 2026

4. Real-Time Dashboard rules

   6 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Apr 7, 2026

5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   139 votes

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   Planned  ·  40 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Apr 6, 2026

6. Receive OTP from websites

   227 votes

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   Under Review  ·  51 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Mar 18, 2026

7. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

   10 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

   Auto-accept digital interactions is in production now.

   The feature can be enabled in Agent Roles > Permissions > Digital Interactions > Enable Auto-Accept:

   • Auto-accept digital interactions management (The control is displayed for the agent in the session information window)
   • Auto-accept digital interactions on by default (Turn the feature on by default, when agents log in)

   
   

   Jan supported this idea  ·  Feb 24, 2026

8. real time dashboard to show outbound calls

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Feb 23, 2026

9. Track and report on agents' geo-location

   4 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan shared this idea  ·  Feb 3, 2026

10. Download SMS via RC App.

    38 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jan 20, 2026

11. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jan 16, 2026

12. Add time based variable to holiday configuration

    61 votes

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    Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jan 8, 2026

13. RNA State Duration option

    14 votes

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    New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jan 6, 2026

14. Audible notification for incoming call & DTMF support

    9 votes

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    Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Dec 22, 2025

15. SMS Auto-Forwarding

    99 votes

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    Under Review  ·  28 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Dec 2, 2025

16. Support for SSO across multiple Entra ID tenants.

    138 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Nov 21, 2025

17. Enchanced voicemail transcript

    5 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Nov 21, 2025

18. Add Session timeout for RingCX user

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Nov 13, 2025

19. Super Admin full access to VM and SMS on the Admin Portal

    69 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Sep 18, 2025

20. Scheduled Report Download

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    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Aug 28, 2025