← RingCentral Ideas

Settings and activity

32 results found

  1. quality assurance form

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  2. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  3. Have a single point of entry for faxes

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  4. reporting to show who is the manager of all call queues

    4 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  5. Add Unassigned Extensions to inventory to make it easier when adding new users

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  6. Recurrent User Report

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  7. Fax Cover Page

    11 votes
    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  8. Support Edge Browser

    15 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  9. Background Voice Cancellation feature

    9 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  10. Retain Caller ID information regardless of blind/warm transfer type

    193 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Jan supported this idea  · 

  11. Ability to disable pop up on the incoming call using RingCentral app

    52 votes
    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  12. Fax only

    4 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  13. Call Wrap Up time set to 2 and 4 minutes

    19 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  14. Forward Call from Delegated line to a call queue

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  15. Admin Access to see if an agent deleted Missed Calls on the App

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  16. Have Call Logs Report For Toll Free Number

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  17. Have the Option To Set Lead Validity on Engage Voice

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  18. Video meeting Recordings on Archiver

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jan commented  · 

    It will be helpful if we have can have RingCentral Video Meeting added to our existing Archiver.

  19. Include Calling number and Customer Name for Abandoned Call Notification for Pulse

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  20. Automated SMS

    58 votes
    Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jan commented  · 

    It will be helpful if we can integrate the SMS service with their internal appointment systems to send automated SMS reminders of their appoitnment

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