Settings and activity

89 results found

1. Not require a comment on manual scorecard scoring

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   6 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Oct 2, 2026

2. Centralized Dispositions

   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Sep 21, 2026

3. Dashboard outbound manula

   6 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Sep 17, 2026

4. Allow owners to share live CX dashboards with any user, role, or department across the entire organization, regardless of hierarchy.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 31, 2026

5. Caller ID Override for Callbacks in RingCX

   29 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 26, 2026

6. Filter invalid CNAM characters to avoid dropping calls from non-compliant carriers

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 25, 2026

7. super admin can get access to the voicemail of her user's extension member.

   22 votes

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   3 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 3, 2026

8. Granular Admin Controls for ACE Icon Visibility in RingCentral App

   7 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jul 15, 2026

9. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   179 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jul 14, 2026

10. Comprehensive Data Download from RingSense

    23 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 10, 2026

11. Under trackers in ACE, allow the ability to export the topics of frustration comments.

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    We're currently working on this feature

    Jan supported this idea  ·  Jun 23, 2026

12. export detailed view report

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jun 23, 2026

13. AI Conversation Expert/Ringsense - exportable reports

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jun 23, 2026

14. Ability to pause recording on transfer to queues that have call recording disabled

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jun 9, 2026

15. Show Who Has Clicked "Start Dialer" on the Real-Time Dashboard

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jun 2, 2026

16. Improve ACE Tracker with Actionable Customer Insights

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jun 1, 2026

17. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jun 1, 2026

18. Ability to back-up/export and Import/restore a RealTime Dashboard/Wallboard

    9 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 27, 2026

19. Ability to use Shared Line as Outbound Caller ID

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 27, 2026

20. RCX AGENT DIALPAD

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    12 votes

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    New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 27, 2026