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Settings and activity

28 results found

  1. Add Unassigned Extensions to inventory to make it easier when adding new users

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jan shared this idea  · 

  2. Recurrent User Report

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jan shared this idea  · 

  3. Fax Cover Page

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Jan supported this idea  · 

  4. Support Edge Browser

    14 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jan supported this idea  · 

  5. Background Voice Cancellation feature

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jan supported this idea  · 

  6. Retain Caller ID information regardless of blind/warm transfer type

    177 votes

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    15 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
    Jan supported this idea  · 

  7. Ability to disable pop up on the incoming call using RingCentral app

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jan supported this idea  · 

  8. Fax only

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jan shared this idea  · 

  9. Call Wrap Up time set to 2 and 4 minutes

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jan shared this idea  · 

  10. Forward Call from Delegated line to a call queue

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jan shared this idea  · 

  11. Admin Access to see if an agent deleted Missed Calls on the App

    2 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jan shared this idea  · 

  12. Have Call Logs Report For Toll Free Number

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jan shared this idea  · 

  13. Have the Option To Set Lead Validity on Engage Voice

    1 vote

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jan shared this idea  · 

  14. Include RingCentral Video to Archive

    1 vote

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jan shared this idea  · 

  15. Include Calling number and Customer Name for Abandoned Call Notification for Pulse

    1 vote

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    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jan shared this idea  · 

  16. Feature that will allow their System to send Automated SMS

    2 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Jan shared this idea  · 

  17. Bulk Update User Settings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jan shared this idea  · 

  18. Forward Calls to the Main Site to an External Number

    10 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jan shared this idea  · 

  19. Add Paging and Intercom as options to be added from presence menu on phones.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    121 votes

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    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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