Settings and activity

59 results found

1. SMS Auto-Forwarding

   92 votes

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   Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Dec 2, 2025

2. Support for SSO across multiple Entra ID tenants.

   117 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Nov 21, 2025

3. Enchanced voicemail transcript

   4 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Nov 21, 2025

4. Add time based variable to holiday configuration

   58 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Nov 17, 2025

5. Add Session timeout for RingCX user

   15 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Nov 13, 2025

6. Super Admin full access to VM and SMS on the Admin Portal

   65 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Sep 18, 2025

7. Scheduled Report Download

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   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan shared this idea  ·  Aug 28, 2025

8. ENGAGE VOICE predictive dialer

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 22, 2025

9. Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 22, 2025

10. Shorten the voicemail duration a caller can record

    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 21, 2025

11. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 18, 2025

12. Performance Reports for Message-Only Extensions

    14 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 31, 2025

13. Extracting more RingSense Data via Reports or API

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 29, 2025

14. Allow to Customize the Default Tab when Opening the RingCentral App

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Edit…  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Jul 22, 2025

15. Mobile app as endpoint of RingCX

    25 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 2, 2025

16. Ability to transfer RingEX calls directly to RingCX Users

    17 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jun 23, 2025

17. Improve your support web site and standardize your support practices with a customer focus

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025

18. Support breadcrumb structure in support site

    3 votes

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    Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025

19. Add "case portal" tab or link in support site

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025

20. Shared SMS were multiple users can receive and send SMS on specific number

    1,354 votes

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    313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Jan supported this idea  ·  Apr 18, 2025