Settings and activity

76 results found

1. Ability to pause recording on transfer to queues that have call recording disabled

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jun 9, 2026

2. Show Who Has Clicked "Start Dialer" on the Real-Time Dashboard

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jun 2, 2026

3. Improve ACE Tracker with Actionable Customer Insights

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jun 1, 2026

4. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jun 1, 2026

5. Ability to back-up/export and Import/restore a RealTime Dashboard/Wallboard

   9 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Apr 27, 2026

6. Ability to use Shared Line as Outbound Caller ID

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Apr 27, 2026

7. RCX AGENT DIALPAD

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   12 votes

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   New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Apr 27, 2026

8. Real-Time Dashboard rules

   6 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Apr 7, 2026

9. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   142 votes

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   Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Apr 6, 2026

10. Receive OTP from websites

    233 votes

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    Under Review  ·  51 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Mar 18, 2026

11. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

    10 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    Auto-accept digital interactions is in production now.

    The feature can be enabled in Agent Roles > Permissions > Digital Interactions > Enable Auto-Accept:

    • Auto-accept digital interactions management (The control is displayed for the agent in the session information window)
    • Auto-accept digital interactions on by default (Turn the feature on by default, when agents log in)

    
    

    Jan supported this idea  ·  Feb 24, 2026

12. real time dashboard to show outbound calls

    3 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Feb 23, 2026

13. Track and report on agents' geo-location

    4 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Feb 3, 2026

14. Download SMS via RC App.

    39 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jan 20, 2026

15. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jan 16, 2026

16. Add time based variable to holiday configuration

    64 votes

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    Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jan 8, 2026

17. RNA State Duration option

    14 votes

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    New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jan 6, 2026

18. Audible notification for incoming call & DTMF support

    9 votes

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    Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Dec 22, 2025

19. SMS Auto-Forwarding

    101 votes

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    Under Review  ·  29 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Dec 2, 2025

20. Support for SSO across multiple Entra ID tenants.

    140 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Nov 21, 2025