Automatically log the RingCX agent out after they stay idle for a certain period of time
To have a settings where they can set an idle time to automatically log out RingCX agent.
New status "Auto Logged Off" to track in reporting.
Option to schedule log outs, e.g. in the end of the day.
Herbert
shared this idea
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Lariane
commented
This would be a great enhancement. It would also be key for the auto log-off to register as its own distinct agent state (e.g. “Auto Logged Off” or similar), rather than simply switching to Offline.
Having it as a reportable state would allow us to track inactivity trends properly within reporting and KPIs, differentiate it from intentional log-outs, and support more accurate performance and adherence analysis.
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Lee
commented
This is imperative we have this feature. Not having this creates issues with accurately tracking productivity.
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Vertical
commented
This is imperative we have this feature. Not having this creates issues with accurately tracking productivity.
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Mark
commented
Ability to set up auto-log off for the agents after a certain period of inactivity in RingCX.