Settings and activity

236 results found

1. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

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   Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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2. "Share" button not automatically enabled when UI detects email address

   5 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   External Sharing functionality has been enhanced to share with specific users or just get a sharable public link.

   Additionally, the sharing dialog now provides the capability to select AI insights to share.

3. Spanish Support for RingSense Transcription and Translation (to English)

   34 votes

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   8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See the Language dropdown in the Organization tab in Admin Settings.

4. Outreach Voice Integration

   12 votes

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   Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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5. Easier Navigation to Access Coaching Information

   7 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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6. Adding Custom Notifications within RingSense

   21 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

7. Allow multiple supervisors to monitor a call simultaneously

   67 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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8. RingCX Section 508 Compliance Agent side

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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9. Show Reply Assistant list using Groups

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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10. Five9 Integration for RingSense

    3 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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11. Change 'Call History' to 'Interaction History' to include Digital

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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12. RingCX Call Details "Call Termination by Agent or Caller"

    55 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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13. Realtime Dashboard>Today's Calls to become Today's Interactions

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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14. In Realtime Digital Dashboard, have the ability to Monitor/Coach/Barge in

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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15. Ability to search by phone numbers without having to follow a specific format

    7 votes

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    Implemented  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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16. Filter by Call Queue/Voice Queue/Skill Number

    7 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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17. Ability to drill down to detailed reporting into speaking metrics

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

18. Integration with Zendesk

    10 votes

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    Implemented  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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19. Add SMS attachment and emoji support to our Google Chrome integration

    2 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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20. RingSense: Pull in/Filter Calls based on Duration

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    57 votes

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    4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    Key benefits of this feature include:

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account