Settings and activity

244 results found

1. Call Queue custom role

   18 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

   10 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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3. "Share" button not automatically enabled when UI detects email address

   5 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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4. Spanish Support for RingSense Transcription and Translation (to English)

   22 votes

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   1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See the Language dropdown in the Organization tab in Admin Settings.

5. Outreach Voice Integration

   12 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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6. Easier Navigation to Access Coaching Information

   5 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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7. Adding Custom Notifications within RingSense

   20 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

8. Allow multiple supervisors to monitor a call simultaneously

   37 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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9. RingCX Section 508 Compliance Agent side

   2 votes

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   Planned  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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10. Show Reply Assistant list using Groups

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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11. Five9 Integration for RingSense

    3 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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12. Change 'Call History' to 'Interaction History' to include Digital

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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13. RingCX Call Details "Call Termination by Agent or Caller"

    37 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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14. Realtime Dashboard>Today's Calls to become Today's Interactions

    2 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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15. In Realtime Digital Dashboard, have the ability to Monitor/Coach/Barge in

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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16. Ability to search by phone numbers without having to follow a specific format

    7 votes

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    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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17. Filter by Call Queue/Voice Queue/Skill Number

    6 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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18. Ability to drill down to detailed reporting into speaking metrics

    6 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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19. Integration with Zendesk

    10 votes

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    Implemented  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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20. Add SMS attachment and emoji support to our Google Chrome integration

    2 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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