← RingCentral Ideas

Settings and activity

242 results found

  1. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    10 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  2. "Share" button not automatically enabled when UI detects email address

    5 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  3. Spanish Support for RingSense Transcription and Translation (to English)

    34 votes
    8 comments  ·  RingSense & AI » Other  ·  Admin →
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  4. Outreach Voice Integration

    12 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  5. Easier Navigation to Access Coaching Information

    6 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  6. Adding Custom Notifications within RingSense

    21 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  7. Allow multiple supervisors to monitor a call simultaneously

    50 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  8. RingCX Section 508 Compliance Agent side

    2 votes
    Planned  ·  0 comments  ·  RingSense & AI » Other  ·  Admin →
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  9. Show Reply Assistant list using Groups

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  10. Five9 Integration for RingSense

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  11. Change 'Call History' to 'Interaction History' to include Digital

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. RingCX Call Details "Call Termination by Agent or Caller"

    53 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Realtime Dashboard>Today's Calls to become Today's Interactions

    2 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. In Realtime Digital Dashboard, have the ability to Monitor/Coach/Barge in

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  15. Ability to search by phone numbers without having to follow a specific format

    7 votes
    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  16. Filter by Call Queue/Voice Queue/Skill Number

    7 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  17. Ability to drill down to detailed reporting into speaking metrics

    6 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  18. Integration with Zendesk

    10 votes
    Implemented  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  19. Add SMS attachment and emoji support to our Google Chrome integration

    2 votes
    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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  20. RingSense: Pull in/Filter Calls based on Duration

    57 votes
    4 comments  ·  RingSense & AI » RingSense  ·  Admin →
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